Karina Diaz Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

- Solutions leader in providing a successful end-to-end experience for our partnered vendors using the Urgently Dispatch portal and Driver App- Collaborate with different departments to ensure requests for past, current or future jobs are handled diligently- Review inquiry requests by Service Provider vendors and determine approvals or denials, providing real time solutions- Recruited more than 150 Service vendors in the East, West and South Region helping optimize the Network Operations KPI metrics - Assist with onboarding new accounts via phone, email and ticketing systems demonstrating and teaching providers how to configure their account and maximize volume- Gather feedback during the onboarding, account management process and update notes in Zoho Desk, Jira, and Microsoft teams if needed- Provide technical support and help troubleshoot product issues to improve partner satisfaction; Run test calls with vendors and insurance partners - Utilize Tableau to address positive or negative impacts with Service Providers regarding KPI metrics that have been impactful to both parties

San Diego, California, United States

- Fulfilled more than 30 inbound tow and roadside service calls for customers nationwide- Provided a thoughtful customer service experience digitally while ensuring a sense of urgency, prioritization and empathy - Fast learner in adapting to technology to assist in roadside events such as use of computers, software, recording equipment, GPS Tracking and Directional skills- Kept consistent communication with the customer, service provider vendor and insurance partner via phone and chat to ensure jobs completion -Negotiated job prices with Service Provider vendors when jobs are not digitally accepted within timely manner -Recognized for quality performance in urgent, fast-paced environment that built a strong sense of confidence, patience, and compassion

Greater San Diego Area

- Provided administrative support to senior leadership while maintaining confidentiality - Responsible for scanning in all hard copy documents and utilizing the company’s digital filing system- Assisted with Family Medical Leave of Absence paperwork, New-Hire paperwork, Employee Files and Reimbursements• Assisted with an off-site educational training to our public service employees regarding Child Support Services for low-income families in San Diego County• Worked with different departments to maximize efforts as a Student Worker

Petaluma, Ca

Sales and customer engagement in the knowledge of sports footwear. As a female soccer player, I related my personal experience to bring a quality sale and outcome for our customers.

San Diego, Ca

Customer experience and sales in a proven brand for footwear and other retail goods. Commission based workplace that drove a friendly and fun environment for the partners.

Greater San Diego Area

Administrative intern during high school through our AOBT program. The role was meaningful in the experience with my peers.