In my most recent role, I ensured documentation of project requirements by executing project lifecycle management processes. Along with leading timely execution of projects by evaluating customer requirements, designing technical solutions, and presenting to stakeholders, I recognized areas of improvement by performing employee reviews to assess performance. I developed and supervised performance metrics, ensuring surpassing operational goals. Moreover, I contributed to securing products and services by negotiating with vendors and contractors while monitoring network and system performance and conducting troubleshooting, security patching, and maintenance.• Completed major five-year warehouse expansion IT project within time and budget constraints by hiring, directing, and training team of professionals.• Improved collaboration and productivity by fostering strong relationships with key stakeholders in assigned areas.• Developed and enhanced team members' skills and knowledge required to perform roles by devising and organizing staff training programs.• Facilitated all IT-related systems for UPS facilities and external customers in Northern Florida area 24/7 with seven technicians on staff.• Maintained paid equipment while saving company thousands of dollars by negotiating prices with local data vendors.• Led and oversaw team of seven technicians in the following:➢ Installed 1000+ IP cameras, 27 IDFs, 150 WAP, and thousands of data drops and executed five-year, $300M+ expansion of 900K SF UPS Jacksonville distribution center.➢ Installed 50+ IP cameras, 30+ WAPS, and over hundred data drops in UPS Tallahassee FL Distribution center in collaboration with local data vendors.➢ Installed 40+ IP cameras, 20+ WAPS, and over hundred data drops in UPS Gainesville FL Distribution center in partnership with local data vendors.➢ Installed 40+ IP cameras, 20+ WAPS, and over a hundred data drops in UPS St Augustine FL Distribution center.

Eliminated security threats by implementing software patches and new versions. Administered system operations and performed troubleshooting for smooth flow of operations. Offered clear explanations to non-technical individuals within SLA requirements by responding to support requests from end-users.● Partnered with cross-functional departments and vendors to coordinate all aspects of project while visiting external UPS customers if unable to resolve an issue. ● Protected data and ensured availability by designing and executing backup and recovery strategies