- Communicating to business in order to understand requirements, end goals to translate into technical language to data analysts - Gathering, transforming and analyzing data to provide significantly insights to business- Acting as intermediary between operations and business teams and the technical “data” development team - Leveraging data and visualization tools including SQL, Excel, and Tableau, among others to present actionable insights - Developing self service dashboard to… Show more - Communicating to business in order to understand requirements, end goals to translate into technical language to data analysts - Gathering, transforming and analyzing data to provide significantly insights to business- Acting as intermediary between operations and business teams and the technical “data” development team - Leveraging data and visualization tools including SQL, Excel, and Tableau, among others to present actionable insights - Developing self service dashboard to support managing decisions - Training small teams of non-technical users to start using Tableau and understanding the basic of database and reporting- Supporting cross-functional teams (customer, restaurant, courier) with ad-hoc data requests Show less

- Assisted clients over the phone / onsite to fix their IT problems- Built and rebuilt computers / laptops- Detected and removed malwares- Monitored and detected issues on network- Assured continuity client’s business through monitoring and backups- Installation and configuration of e-mail account

• Responsible for unification of customers account for DBM Project;• Analysis of profile and propensity of customers;• Develop of the management report;• Remarkable knowledge of Microsoft Excel;• Elaboration of structure to manage Marketing campaigns;• Business Intelligence (SAS, Visual Analytics, Power BI, Microsoft Power BI, IBM Cognos);• Extraction information from databases (Microsoft SQL server, SAS and DataStage).

• Support the Sales team to proactively work with customers;• Extraction information from database (Microsoft SQL server);• Analysis of sales performance;• Assistance of structure to manage Sales campaigns;• Support the implementation of a new sales tool: Insurance scheduling. Including system training;• Charts, Pivot Table and Macro development and management;• Customer service;• Develop and manage schedules and travels.

• Support the Sales team to proactively work with customers;• Assistance for creating sales performance;• Charts, Pivot Table and Macro development and management;• Support for presentations;• Customer service;• Develop and manage schedules and travels;• Office supplies purchase and data entry/organization.

• Assistance the Sales team;• Support for presentations;• Charts, Pivot Table and Macro development and management;• Customer service;• Payment schedule for brokers;• Develop and manage schedules and travels;• Office supplies purchase and data entry/organization.