Diego Miranda Email and Phone Number
Diego Miranda personal email
- Valid
I´m a WFM Professional with more than 14 years of experience on the Call Center / BPO industry, specifically in the WFM area. I´ve worked with multiple worldwide BPO leading companies, obtaining experience from various backgrounds, and clients across different locations.
Concentrix
View- Website:
- concentrix.com
- Employees:
- 63116
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Workforce Management DirectorConcentrix Jan 2024 - PresentBrazilLeading WFM Strategy for Brazil & Peru.
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Workforce Management & Bi DirectorTeleperformance Dec 2021 - Dec 2023São Paulo, Brazil -
Senior Workforce Management ManagerOptum Oct 2020 - Dec 2021Bogotá D.C. Metropolitan Area -
Regional Worforce ManagerOnelink Oct 2019 - Sep 2020Medellín -
Wfm ManagerOnelink Jun 2018 - Oct 2019Medellin, Colombia-
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Wfm Country ManagerTeleperformance Jul 2016 - Jun 2018El Salvador
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Workforce Management CoordinatorTeleperformance Dec 2015 - Jul 2016El Salvador
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Operations Management Desk Supervisor (Wfm)Sykes Enterprises, Incorporated May 2014 - Dec 2015San Salvador, El Salvador -
Global Resource Planning AnalystSykes Enterprises, Incorporated Nov 2010 - May 2014To provide trustworthy advice regarding forecasting and long term planning, is the main goal that I strive at this possition.With direct client facing experience (at internal and external levels), confidense and accuracy are needed to plan and obtain the best results when forecasting resources requirements.• Elaborate and manage forecasting for Call Center requirements.• Create recruitment and hiring plans according to forecast patterns.• Provide clear and trusted communication to internal and external clients.• Provide efficient schedules for Call Center Operations.• Manage WorkForce Management databases and software.• Analyze patterns, forecasts and requirements to operational and financial impact.
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Wfm AnalystSykes Mar 2008 - Nov 2010I started at WFM Department @ Sykes on March /08, and I'm currently working for Hotels.com Sales Account. This account provides great challenges in all the fields related to it.
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Customer Service RepresentativeSykes Feb 2008 - Mar 2008
Diego Miranda Skills
Diego Miranda Education Details
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Engineering
Frequently Asked Questions about Diego Miranda
What company does Diego Miranda work for?
Diego Miranda works for Concentrix
What is Diego Miranda's role at the current company?
Diego Miranda's current role is Workforce Management Director.
What is Diego Miranda's email address?
Diego Miranda's email address is di****@****ive.com
What schools did Diego Miranda attend?
Diego Miranda attended Universidad 'francisco Gavidia'.
What are some of Diego Miranda's interests?
Diego Miranda has interest in Arts And Culture.
What skills is Diego Miranda known for?
Diego Miranda has skills like Workforce Planning, Workforce Management, Microsoft Excel, Vba, Strategic Communications, Strategic Planning, Contact Centers, Management, Customer Satisfaction, Vendor Management, Process Improvement, Operations Management.
Who are Diego Miranda's colleagues?
Diego Miranda's colleagues are Onkar Daule, Doaa Saad, Praveen L, Jennielyn Comiso, Jagandeep Singh, Sanuva J., Muhizi Arsène Picasso.
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Diego Miranda
Campinas, Sp -
4gmail.com, wannaclass.com, terra.com.br, accenture.com -
Diego Miranda
São Paulo, Brazil1gmail.com -
Diego Miranda
Deck Supervisor | Tecnólogo Em Logística | Técnico De Segurança Do Trabalho | Meio Ambiente & Mecânica | Sup. Rigger | Op. De Guindaste | Instrutor & Especialista Em Movimentação De Cargas | Logística MarítimaCampos Dos Goytacazes, Rj1yahoo.com.br
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