Jan 2024 - Present
AeroLeads people directory · profile
Diego Miranda Email & Phone Number
Workforce Management Director
at
Concentrix
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
Role
Workforce Management Director
Location
São Paulo, Brazil
Company size
Who is Diego Miranda? Overview
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Quick answer
Diego Miranda is listed as Workforce Management Director at Concentrix, a with 63116 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Diego Miranda.
Diego Miranda previously worked as Workforce Management & BI Director at Teleperformance and Senior Workforce Management Manager at Optum. Diego Miranda holds Telecommunications Engineer, Engineering from Universidad 'Francisco Gavidia'.
Company email context
Email format at Concentrix
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Concentrix
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Profile bio
About Diego Miranda
I´m a WFM Professional with more than 14 years of experience on the Call Center / BPO industry, specifically in the WFM area. I´ve worked with multiple worldwide BPO leading companies, obtaining experience from various backgrounds, and clients across different locations.
Listed skills include Workforce Planning, Workforce Management, Microsoft Excel, Vba, and 16 others.
Current workplace
Diego Miranda's current company
Company context helps verify the profile and gives searchers a useful next step.
Concentrix
11 roles
Diego Miranda work experience
A career timeline built from the work history available for this profile.
Workforce Management & Bi Director
Dec 2021 - Dec 2023
Senior Workforce Management Manager
Oct 2020 - Dec 2021
Regional Worforce Manager
Oct 2019 - Sep 2020
Wfm Manager
Jun 2018 - Oct 2019
Wfm Country Manager
Jul 2016 - Jun 2018
Workforce Management Coordinator
Dec 2015 - Jul 2016
Operations Management Desk Supervisor (Wfm)
May 2014 - Dec 2015
Global Resource Planning Analyst
To provide trustworthy advice regarding forecasting and long term planning, is the main goal that I strive at this possition.With direct client facing experience (at internal and external levels), confidense and accuracy are needed to plan and obtain the best results when forecasting resources requirements.• Elaborate and manage forecasting for Call Center requirements.• Create recruitment and hiring plans according to forecast patterns.• Provide clear and trusted communication to internal and external clients.• Provide efficient schedules for Call Center Operations.• Manage WorkForce Management databases and software.• Analyze patterns, forecasts and requirements to operational and financial impact.
Nov 2010 - May 2014
Wfm Analyst
I started at WFM Department @ Sykes on March /08, and I'm currently working for Hotels.com Sales Account. This account provides great challenges in all the fields related to it.
Mar 2008 - Nov 2010
Customer Service Representative
Feb 2008 - Mar 2008
Team & coworkers
Colleagues at Concentrix
Other employees you can reach at concentrix.com. View company contacts for 63116 employees →
RR
Ray Rudolph Arsenio Persia
Colleague at ConcentrixParañaque, National Capital Region, Philippines
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GB
Geyda Barrera Iglesias
Colleague at ConcentrixCaldas Da Rainha, Leiria, Portugal
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SS
Saloni Sisodia
Colleague at ConcentrixDelhi, India
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MR
Mayra Rivera
Colleague at ConcentrixSan Salvador, El Salvador
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BT
Bui Thi Thanh Tra
Colleague at ConcentrixSingapore
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NI
Nudrat Ishaaq
Colleague at ConcentrixVadodara, Gujarat, India
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NK
Navjot Kaur Saroye
Colleague at ConcentrixIndia
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WU
Willy Undefined
Colleague at ConcentrixManila, National Capital Region, Philippines
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AP
Aivie Pescadero
Colleague at ConcentrixCebu, Central Visayas, Philippines
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MO
Muhammad Okra Dinata
Colleague at ConcentrixWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
View →
Ray Rudolph Arsenio Persia
Colleague at ConcentrixParañaque, National Capital Region, Philippines
View →
GB
Geyda Barrera Iglesias
Colleague at ConcentrixCaldas Da Rainha, Leiria, Portugal
View →
SS
Saloni Sisodia
Colleague at ConcentrixDelhi, India
View →
MR
Mayra Rivera
Colleague at ConcentrixSan Salvador, El Salvador
View →
BT
Bui Thi Thanh Tra
Colleague at ConcentrixSingapore
View →
NI
Nudrat Ishaaq
Colleague at ConcentrixVadodara, Gujarat, India
View →
NK
Navjot Kaur Saroye
Colleague at ConcentrixIndia
View →
WU
Willy Undefined
Colleague at ConcentrixManila, National Capital Region, Philippines
View →
AP
Aivie Pescadero
Colleague at ConcentrixCebu, Central Visayas, Philippines
View →
MO
Muhammad Okra Dinata
Colleague at ConcentrixWp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
View →
1 education record
Diego Miranda education
FAQ
Frequently asked questions about Diego Miranda
Quick answers generated from the profile data available on this page.
What company does Diego Miranda work for?
Diego Miranda works for Concentrix.
What is Diego Miranda's role at Concentrix?
Diego Miranda is listed as Workforce Management Director at Concentrix.
Where is Diego Miranda based?
Diego Miranda is based in São Paulo, Brazil while working with Concentrix.
What companies has Diego Miranda worked for?
Diego Miranda has worked for Concentrix, Teleperformance, Optum, Onelink, and Sykes Enterprises, Incorporated.
Who are Diego Miranda's colleagues at Concentrix?
Diego Miranda's colleagues at Concentrix include Ray Rudolph Arsenio Persia, Geyda Barrera Iglesias, Saloni Sisodia, Mayra Rivera, and Bui Thi Thanh Tra.
How can I contact Diego Miranda?
You can use AeroLeads to view verified contact signals for Diego Miranda at Concentrix, including work email, phone, and LinkedIn data when available.
What schools did Diego Miranda attend?
Diego Miranda holds Telecommunications Engineer, Engineering from Universidad 'Francisco Gavidia'.
What skills is Diego Miranda known for?
Diego Miranda is listed with skills including Workforce Planning, Workforce Management, Microsoft Excel, Vba, Strategic Communications, Strategic Planning, Contact Centers, and Management.
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