Product Operations Manager
CurrentBe the go-to subject-matter expert for your product areas. Have extensive knowledge of how our dealers and their customers use our products based on first-hand experience installing, troubleshooting, and using them. Manage a variety of stakeholders both internally and externally, ensuring their needs are met despite competing demands on team resources.Utilize clear analytical thinking and communication that aligns project teams on the most critical next steps at each point in a product’s lifecycle. Motivate teams to deliver their best work and release products with minimal timeline slip while maintaining an unwavering commitment to delivering an excellent customer experience. Do whatever is needed to drive product support across its life cycle including writing product specifications, testing new features, soliciting customer and dealer feedback, creating documentation including marketing materials, overseeing quality assurance efforts, and supporting existing products. Disseminate information based on a detailed understanding of how our home automation functionality works including low-level firmware operation, cloud-based data aggregation, and information distribution to user interfaces and third parties. Develop and maintain strong relationships with Alarm.com’s technology partners, all while identifying new players for our team to partner with that add value to our platform while minimizing additional overhead. Other duties as assigned
