Diego Sanches Email & Phone Number

Londrina, Paraná, Brasil

Microsoft 365 Management:Manage and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.Troubleshoot and resolve issues related to Microsoft 365 services.Implement new features and updates within the Microsoft 365 environment.Intune Administration:Configure and manage Intune policies for device management, security, and compliance.Deploy and manage applications using Intune.Monitor and troubleshoot… Show more Microsoft 365 Management:Manage and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.Troubleshoot and resolve issues related to Microsoft 365 services.Implement new features and updates within the Microsoft 365 environment.Intune Administration:Configure and manage Intune policies for device management, security, and compliance.Deploy and manage applications using Intune.Monitor and troubleshoot Intune-related issues.Security and Compliance:Ensure the security and compliance of the Microsoft 365 environment.Implement security best practices, including conditional access, data loss prevention (DLP), and threat protection.Collaborate with the security team to address any vulnerabilities.Collaboration and Productivity:Work closely with end-users and other IT teams to understand their needs and provide solutions.Enhance collaboration tools such as Teams, SharePoint, and OneDrive.Optimize user experiences across devices (desktops, laptops, mobile devices).Automation and Scripting:Leverage PowerShell and other scripting languages to automate repetitive tasks.Create custom scripts for workplace automation, user provisioning, and policy enforcement.Documentation and Training:Document processes, configurations, and best practices.Provide training and support to end-users on Microsoft 365 tools and features. Show less

São Paulo, Brasil

Deploying, Administering, and Enhancing Windows Server Infrastructure• Proficiently deploy, administer, maintain, and retire Windows Servers spanning versions from 2012 to 2022.• Skillfully manage Microsoft Exchange Server 2016 to 2019, overseeing configuration, maintenance, and updates.• Implement robust security patching procedures, minimizing vulnerabilities and ensuring server integrity.• Employ changes within the environment to enhance system security and… Show more Deploying, Administering, and Enhancing Windows Server Infrastructure• Proficiently deploy, administer, maintain, and retire Windows Servers spanning versions from 2012 to 2022.• Skillfully manage Microsoft Exchange Server 2016 to 2019, overseeing configuration, maintenance, and updates.• Implement robust security patching procedures, minimizing vulnerabilities and ensuring server integrity.• Employ changes within the environment to enhance system security and compliance.Advanced Technology Integration for Optimal Performance• Utilize Zabbix and Grafana for proactive monitoring and performance optimization.• Leverage SQL management for seamless database administration and maintenance.• Manage Internet Information Services (IIS) to ensure reliable web server functionality.• Enhance email security through effective implementation of SPF, DKIM, and DMARC protocols.• Configure SMTP Relay for secure and efficient email communication.• Ensure smooth remote access via Remote Desktop Connection Manager (RDCM).• Optimize resource management and virtualization through VMware vCenter.Identity and Access Management for Seamless Operations• Implement and manage Active Directory Federation Services (ADFS) to streamline user access and authentication.• Proficiently handle broader infrastructure components, including TCP/IP, DNS, WINS, DHCP, SMTP, LDAP, NTP, using PowerShell scripting for automation.Microsoft Azure and Microsoft 365 Expertise• Fulfill the role of global admin for Microsoft Azure and Microsoft 365 platforms.• Strengthen system security with the implementation of robust conditional access policies.• Manage Data Loss Prevention (DLP) policies, preventing unauthorized data leaks.• Ensure compliance by meticulously managing data retention policies.• Seamlessly oversee Exchange Online, facilitating efficient email communication.• Harness the power of Microsoft Purview and Defender for Cloud to enhance data visibility and security. Show less

Londrina, Paraná, Brasil

•P3 & P4 Incident resolutions & Catalogue requests pertaining to•O365 (including but not limited to Outlook, Teams and OneDrive) • Exchange, SMTP Relay • Mobility ( JAMF & Xen Mobile ) • Certificate expiration updates • Powershell scripting • Power Automate•Service Accounts expirations•Change Planning & Coordination for all changes related to O365 & Message service•Exchange servers, Iron Port & IOS patching•Initial triage for P1 & P2 tickets and… Show more •P3 & P4 Incident resolutions & Catalogue requests pertaining to•O365 (including but not limited to Outlook, Teams and OneDrive) • Exchange, SMTP Relay • Mobility ( JAMF & Xen Mobile ) • Certificate expiration updates • Powershell scripting • Power Automate•Service Accounts expirations•Change Planning & Coordination for all changes related to O365 & Message service•Exchange servers, Iron Port & IOS patching•Initial triage for P1 & P2 tickets and escalation•Daily Meeting Report Outs Show less

Londrina E Região

Co-leading the a major client's transition project. The largest electric parent company in renevue and the largest regulares electric utility in the US, with +70 agents spread accross 3 different OCDs in the United States and Brazil.• Interviewing candidates and defining shifts and capacity management• Developing the Operation hard and soft skills training material• Participating in the transition Knowledge Acquisition meetings with both internal and client PM, SMEs, Service… Show more Co-leading the a major client's transition project. The largest electric parent company in renevue and the largest regulares electric utility in the US, with +70 agents spread accross 3 different OCDs in the United States and Brazil.• Interviewing candidates and defining shifts and capacity management• Developing the Operation hard and soft skills training material• Participating in the transition Knowledge Acquisition meetings with both internal and client PM, SMEs, Service Delivery Managers, technical leads and agents• Assisting the KPIs and SLAs, quality processes, metrics and reports development• Developing and revisioning documentation, procedures and working patterns•Implementing the backlog and Tier 2 support squads•Working under Agile, ITIL and other IT frameworks best practicesAfter the transition period will be responsible for the Operation service delivery ensuring that the team has the necessary knowledge and service quality to achieve all deliverables.Will also be responsible for the client/provider interface regarding the Service Desk Team matters Show less

Londrina

Responsible for Broker Santa Rosa Nestlé’s entire IT environment.Among the activities, the following stand out:* Operation support, comprising sales, merchandising, administrative, financial, billing, logistics, human resources, personnel department and other sectors.* Support for Windows servers: Management of physical and virtual servers (HyperV), including Windows Server 2008 R2, Windows Server 2012 and Windows Server 2016. Active Directory, File Server, Group… Show more Responsible for Broker Santa Rosa Nestlé’s entire IT environment.Among the activities, the following stand out:* Operation support, comprising sales, merchandising, administrative, financial, billing, logistics, human resources, personnel department and other sectors.* Support for Windows servers: Management of physical and virtual servers (HyperV), including Windows Server 2008 R2, Windows Server 2012 and Windows Server 2016. Active Directory, File Server, Group Policies, etc.* Support for Microsoft SQL database: Scripts execution to update information in tables, queries, Data base health monitoring using Activity monitor, Procedures execution and monitoring.* Logical and physical network management, comprising Switches, Firewall, PABX, 4 dedicated links, load balancer, ubiquiti, structured cabling.* IT supplier management: Responsible for contracts related to the IT environment, including Phone and Mobile, Outsourced printing, UPS, ISPs, software and hardware suppliers, MDM, ERP, IaaS (Microsoft Azure), SaaS (Pulsus , FlexX, Agile Promoter, FlexxPower BI) Software Licensing.* Infrastructure management and maintenance, including but not limited to Desktops, notebooks, smartphones, printers, network spots, analog extensions, data backup, etc.* Business systems support (Agile, Flexx, Decision, Pulsus, FlexxTools, FlexxGPS, Microsoft Office, Join Me, Smart Sales)* Nestlé x Broker Interface: SAP loads of prices, products, customers, configurations, combos, rates, Routing execution. Customer service (support from Palms, doubts and queries in Flexx and other approved systems).* Responsible for providing IT systems training to new employees* Manage and implement new IT-related projects.* Implementation of ITSM and ITIL practices. Show less

Godalming, Uk

IT business processes consultancy* technological environment and business processes mapping * failure points identification * Evaluation of the business software being used and market prospecting for new solutions* Negotiation with suppliers* adaptation of the technological environment and business processes to comply with the Market best practices* Handover of the environment to internal IT sector

Lower Eashing, England, United Kingdom

Support for Unily IaaS (Intranet as a Service).Configuration and Admin for SharePoint Online and Azure.SharePoint management:- Security and Permissions- Information architecture and site hierarchy- Deploying team sites and subsites- Debugging in Developer Tools - finding possible bugsTroubleshooting Issues for, but not limited to:- Lists and libraries- Personal sites permissions and sharing- Set up of Sharing permissions for site and… Show more Support for Unily IaaS (Intranet as a Service).Configuration and Admin for SharePoint Online and Azure.SharePoint management:- Security and Permissions- Information architecture and site hierarchy- Deploying team sites and subsites- Debugging in Developer Tools - finding possible bugsTroubleshooting Issues for, but not limited to:- Lists and libraries- Personal sites permissions and sharing- Set up of Sharing permissions for site and subsites- SharePoint Online permissions- Onedrive Next Generation- Sharepoint Search issues- Workflows 2013 and 2010- Content types- Webparts- Issues in Office Online. Show less

Londrina E Região, Brasil

Dealing with several major clients environments within Microsoft technologies such as Active Directory, Exchange, SharePoint, SCCM 2012 among others.Elaborating and implementing changes as well as participating in the Change Advisory Board as responsible for my team roles.Being SPOC for the team and responsible for adjusting schedules, roles and workload, being second in charge and assuming coordinator's tasks while he is out.

Londrina E Região, Brasil

Leading a Service Desk Team in a nacional project operation* handling daily needs in order to achieve SLAs;* Elaborating and running reports in daily, weekly and monthly basis;* Responsible for Team's capacity management (work shifts, sizing, 24x7 support using Erlang C)* Conducting technical and comportamental trainings to improve quality of operations* Distributing 1st and 2nd lvl charges for the operations* Developing and revisioning Documentation, procedures and… Show more Leading a Service Desk Team in a nacional project operation* handling daily needs in order to achieve SLAs;* Elaborating and running reports in daily, weekly and monthly basis;* Responsible for Team's capacity management (work shifts, sizing, 24x7 support using Erlang C)* Conducting technical and comportamental trainings to improve quality of operations* Distributing 1st and 2nd lvl charges for the operations* Developing and revisioning Documentation, procedures and working patterns* Being Service Desk SPOC for all matters involving first level assistance* Participating on weekly Change meetings as responsible for firts level team as well as responsible for change's comunication within client side* Briefing with the customers and International Team leads also with Global Service Delivery Managers, discussing the steps to be taken in order to improve the service quality;* Always keeping a close contact with the staff and coordinators/managers. Show less

Londrina

* Working with final user supporting in all their needs covered by our scope;* Focus on International Operations, for Latin America, Asia, Europe and US;* Using both English and Portuguese to deal with users, solving their necessities in order to allow them to work for their companies accordingly;* At my period as Support Analyst I was complimented by many users and their managers by my commitment and engagement to solve their problems using best practices and fellowship.

Tecnólogo, Gestão Em Tecnologia Da Informação

Bacharelado, Law