Assisted the Eloqua marketing automation system power user in online marketing campaigns including campaign layout, building,testing and quality assurance• Ensured campaign materials were delivered on time for execution of campaigns• Worked independently and in groups to carry out marketing projects and strategies and fully communicate status of projects to the team• Assisted in developing the use of features, functionality, programs and lead scoring in the Eloqua system• Member of 5-person team chosen to create and nurture email campaigns for promoting webinars, event, brochures, white papers and data sheets• Established relationships with outside consultant to manage and drive systematic strategic initiatives• Ranked leads according to prospect fit and engagement• Uploaded new lists of potential customers for campaign launches• Designed banners using Photoshop• Created emails and assisted in content flow to customer for campaigns • Obtained Masters Certification in Eloqua, the top marketing automation tool in the market

The Naples Beach Hotel & Golf Club is a 320 Room Luxury Beachfront Resort Hotel• Provide exemplary service to all hotel guests resulting in leaving a lasting positive impression and enhancing the overall hotel experience for guests• Acknowledge and greet guests with a professional and friendly demeanor• Assist guests with bell services and luggage storage• Assist guests with directions, transportation and reservations• Provide guests with information regarding outlets, meeting rooms, amenities and main attractions in the area• Ensured the complete satisfaction of guests through direct interaction and management of employees• Managed a staff of 25 employees including directing staff meetings, managing the scheduling for Bell / Valet and Concierge Services and maintaining all employee records•Address and resolve all customer complaints, reply to inquires and oversee the entire check-in processMarketing | Advertising | Public Relations | Social Media