Manager of the software development department for our Colombia location in charge of leading 5 software developers both back end and front end, project management and communication with stakeholders and company owners covering the roles of Project Manager, DevOps, CI/DI and AWS Cloud Infrastructure engineer.Maintainer and creator of technological tools within the web platform application for internal use of the company also created and updated by our team.Implemented task based objectives and agile based sprints for improved deployment frequency as well as improved code quality review and testing for our software development department.Created a PCI compliant call recordings data transmission process to a third party call QA AI assistedplatform.Reduced personnel absenteeism by 30% through the creation of scheduling and time tracking tools within the internal ECC (Employee Central Console) platform created by our team.Improved payroll payout analysis and processing for the financial department of the company by thecreation of a report with down to the minute precision, historical querying as well as ease of configuration of time bonuses, extra hours, holiday hours and night hours.Implemented a web scraping process to extract and store logs from a third-party security software provider, saving thousands of dollars per month by eliminating per-user long term storage fees.Assisted in the implementation and maintenance of a SIEM software for PCI compliance log and eventcapturing configured on the local infrastructure for real-time monitoring.Implemented numerous automated processes for new call lead providers and back office follow ups via API and Web Hook connections.Continued update, maintenance, creation and access control configurations for centralized SQL databaseservers used for day to day operations of the company and decision making of stakeholders and owners.

Provided technical assistance and support for the software development team and third party integrations of the company on technical inquiries and roadblocks.Assisted in the creation of SOPs (Standard Of Procedures) for the software development department.Created integrations with multiple CRMs for sales follow up processes for the company.Created integrations for landing pages of our product and services of Trusted Form certification reducing the risk of not having legal contact us proof for all future clients of the company within the US.Created integration for different VOIP service providers for the company through the use of their provided APIs.Created custom access control functionality within our ECC platform for access assignment of customroles within the system.Assisted in the creation of multiple personnel management tools for vacation request and approval,warning and coaching reporting and creation, personnel data update and creation amongst other tools.Created custom API connections to the Meta platform for applicant management and reporting of thecompany’s job posts over Facebook and Instagram.

Created multiple cloud databases for centralization of operational data of the company including sales,calls, costs, personnel amongst others that were being handled on spreadsheets by the company.Created automated processes that maintain data availability and consistency fully up to date from the APIs of third party data sources.Assisted in the setup and configuration of biometric devices for physical access control of the company’soffices as well as cloud databases connected to the biometric system for long storage and up to date data availability.Creation of a web application platform for centralized personnel management, reporting and technological solutions for internal use of the company codenamed ECC (Employee Central Console).

Developing and deploying an API for Interpreting skills and experiences from external job posts using Machine learning models for NLP (Natural Language Processing) to extract them to the platform’s format.

Medical interpretation for doctors and nurses, acting as a bridge in the communication gap between them lacking the Spanish language and their patients lacking the English language.