- Accompany the Electronic Commerce Subdirectorate and the Digital Transformation Directorate, in the design and implementation of programs, projects and strategies aimed at generating mechanisms to increase the development of electronic commerce at the national level - Provide support in technical reports, related to the Subdirectorate of electronic commerce and its goals - Support and accompany the Subdirectorate of Electronic Commerce in the projection of responses destined for the cross-cutting areas of the entity, as well as those necessary to attend to PQRs. Achievements: - The registration of more companies and entrepreneurs to the projects was achieved as planned with a total of 120% more registrations than expected - The resource legalization process time was improved by 40% faster.

- Analyze the collection of reports and documents to support the administrative, financial and accounting execution of the contracts and/or agreements of the Talent Strategy for the TIC Industry and TI Industry Development Directorate - Monitor the supporting documents to advance processes of legalization and authorization of disbursements within the framework of the contracts and agreements signed between the IT Industry Development Directorate and ICETEX - Support from the technical, administrative and financial point of view in the achievement, review and execution of the necessary documents for the legalization of the resources and the contracting that may be necessary to improve Achievements: - The way of responding and organizing the documents in the processes of legalization of resources was improved, speeding up the response time by 40% of effectiveness. - I was able to improve the document validation process in the TIC studies project by 90% of students forgiven, and improve the document collection time.

- Make reports of quality processes - Make calls to potential clients and answer PQRs - Improve PQR processes and customer service

- Develop and implement strategies to improve customer response quality - Inform PQR analysts about responses - Report weekly errors in customer responses- Improve the response form of the PQRs according to the reason for the complaint or request of the client in writing or call center- Make more quality calls to customers to verify the response and customer experience for the reason of complaint or request- Continuously and early report of errors and solutions for the quality of the customer experience

- Validate analyst response to customers- Support PQRSs in first and second instance of clients- Improve the customer validation process and show the errors and types of errors according to the degree of incidence