Diego Vilches Email & Phone Number

Nottingham, GB

London Area, United Kingdom

London Area, United Kingdom

Santiago, Santiago Metropolitan Region, Chile

• Despegar.com is the leading online travel company in LatAm, operating across 20 countries.
• Led redesign of travel insurance cross-selling for international flights to increase by +10% cross-selling, +10% upselling and increase annual revenues by 1.7M USD.
• Improved collaborative recommendation engine for users with booked flights on homepage banners to increase hotels cross-selling rate by +8%.
• Launched a new layout for travel insurance's stand-alone site to improve product visibility by +30%, increase conversion rate by +7% and annual revenues by 0.3M USD.
• Created car rental recommendation cards based on customer behaviour clusterisation to improve the average booking price by 5% in USA destinations.

Santiago, Región Metropolitana De Santiago, Chile

Santiago, Santiago Metropolitan, Chile

• Led the sales digital transformation of two firms to turn them into the first and second omnichannel travel agencies in Latin America.
• Developed successfully over 40 user stories in parallel with 6 separate IT teams within 6 months to adapt new sales platforms for travel agents and online users.
• Reduced customer effort at "build your own package" process to increase by +14% the number of products per transaction and annual revenues by +25M USD in offline channels.
• Received “2020 go-getter PM” reward from the product mangement department for high-impact results in digital transformation projects within newly acquired firms by Despegar.com.

Santiago Province, Chile

• Developing non-air products at www.viajesfalabella.com for 4 countries.
• Building business cases and prioritizing product backlog.
• Negotiating with IT providers & product suppliers.

Santiago Province, Chile

• Negotiating with travel/tourist suppliers such as Hotel chains, Cruise lines, rail products companies, rent-a-car companies, accommodation/transfers/activities brokers and travel insurance companies.
• Designing commercial strategies to increase sales and market share.

Santiago, Chile

• LATAM Airlines is the largest airline in Latin America, offering air services to around 140 destinations.
• Led six sourcing travel specialists to negotiate with bedbanks/hotel aggregators, travel insurance companies, destination activities suppliers, car rentals, and cruise lines. +40 suppliers for 6 markets to successfully.
• Coordinated 10 commercial teams to participate in Olympics Rio’16, ensuring on average an increase by +300 daily flights toward and within Brazil to cover 25% of the worldwide travellers for the event.
• Coordinated 5 commercial teams to participate in CONMEBOL football America Cup 2015 to guarantee over 3,000 tailor-made travel packages for South American tourists.
• Continuous product and service development. New products and services implementation.

Santiago, Chile

• Controlling commercial projects for LAN Airlines and TAM Linhas Aéreas merger:
• Creating calculation models for efficiency projects, generating forecasts and budgets.

Santiago, Chile

• Consolidating the LATAM Airlines income statement and coordinating the company budget.
• Forescasting revenues/costs, key aeronautics KPIs and macroeconomics.

Master Of Business Administration - Mba, Business Administration And Management, General

Industrial Engineer, Business Administration And Management, General

Activities and Societies: Student exchange in France, tutor at International Affairs Office, coordinator at IT Department.

International Business Student Exchange, International Business

1 year of international business. Courses given in French.