Diep Thach Email & Phone Number

Seattle, Washington, United States

• To continually monitor and resolve incidents, requests, and tasks to ensure stable operation of Sage Bionetworks computer systems, printers, and conference room systems. To maximize user uptime, deliver timely and.
• Fulfill requests, complete tasks, and resolve incidents assigned via Jira Work Management.
• Administer endpoint hardware (Apple Macbook Pro, Dell Latitude, XPS laptops, AWS Service Catalog EC2 instances)
• Administer endpoint software (Google Workspace, Microsoft 365 applications, Smartsheet)
• Manage lifecycle of endpoint hardware assets
• Reduce recurring incidents or requests to improve the customer experience

Seattle, Washington, United States

• Part of an IT team providing on-site and remote technical support to Office Staff and Clinicians in the Western region. Provision and terminate user accounts in Active Directory and O365. Provide mobile device.
• Assist with the design, installation, requirement gathering, and maintenance of IT resources for acquisitions and large projects
• Assist in the maintenance of the Local Active Directory OU, installation and configuration of local network applications, servers, file shares, network services, and associated objects
• Manage hardware inventory, licensing, deployment, and decommission of workstations, servers, laptops, and all other IT equipment
• Install, configure and troubleshoot hardware, software, and peripheral components such as Mac OS, Windows 10 operating systems, printers, AV conferencing devices, Polycom phones, routers, and switches
• Provision/de-provision user accounts for on/offboarding, manage Microsoft O365, Active Directory users, security groups, distribution groups, service accounts, and computer objects

Greater Seattle Area

Developed, implemented, and managed corporate IT policies, systems, and workflows across several platforms. Maintained an efficient office environment by coordinating technical projects that impact multiple departments. Provided on-site and virtual technical support services for hardware and software. Managed user accounts and oversees the configuration.

Greater Seattle Area

Monitored enterprise-wide systems to ensure uptime and performance.Provided router and Switch configuration, maintenance, monitoring, and upkeep.Performed hardware installation and configuration, operating system installation and support, upgrades and patches, and operational upkeep.Troubleshooting network problems and outages to minimize disruption of.

Greater Seattle Area

Provided helpdesk/technical support to faculty and staff including desktop, laptop, tablets, printers, software, and related technology. Configured, installed, test, and repaired computer systems and peripherals within established guidelines, including troubleshooting hardware and software issues on end-user devices. Reported to the Director of Technology.

Greater Seattle Area

Provided base level IT supports to Starbucks partners. Built and maintained partners email profiles. Set up, tested and configured desktops, laptops and printers. Installed motherboards, processors, RAM and graphics cards. Diagnosed, installed, configured and repaired computer systems and software. Resolved technical issues for partners at point of sale.

Bachelor'S Degree, Computer/Information Technology Administration And Management

Education record