Alon B. Email & Phone Number

Herndon, Va, Us

St. Louis, Mo, Us

❖ Collaborate with vCIOs, Technical Account Managers, Client Success Managers, and Sales Representatives to design, develop, and write intricate proposals for law firm clients, after having been promoted to this position in 2020❖ Liaise and discuss proposed solutions with client teams on pre-sales engineering as a subject matter expert❖ Craft solutions to RFPs and potential clients in collaboration with sales representatives, and lead technical discussions regarding the company's capabilities❖ Foster vendors relationships and participate in discovery calls and webinars to stay abreast of the newest technology ❖ Collaborate with project engineering teams to develop/refine solution standards and increase budget forecast accuracy ❖ Developed a new internal process for client and sales teams that generated leads for new services, leading to increased efficiency and clarity on hardware/software sold and serviced❖ Designed new proposal templates/graphics consisting of hundreds of highly-detailed network/server/topology diagrams❖ Defined standards for cloud solutions and network/server hardware, creating deployment and management efficiency

St. Louis, Mo, Us

❖ Provided service, support, technical account management, and strategy for the success of law firms in the DC-Metro area ❖ Created and presented technology roadmaps that focused on the direction for IT, set key dates and timelines for executing strategies, and provided clear and concise budgeting for all initiatives❖ Instrumental in the reporting standardization and technical fulfillment of service delivery, mentoring engineers handling escalated issues and managing communications during crisis events ❖ Designed/architected solutions and assisted project teams in the execution of migrations and upgrades❖ Developed a new architected standard for cloud administration with Azure Cloud services that was employed by all clients ❖ Led major initiatives and technology integrations such as Azure Virtual Desktop and LogicMonitor network monitoring

Arlington, Virginia, Us

❖ Provided small-to-medium businesses with vCIO-level services and Technical Account Management ❖ Maintained and managed technical operations, including scoping and design, project planning and installation, and daily maintenance and security best practices❖ Provided guidance on IT budget allocation and growth opportunities for technical streamlining of operations ❖ Scoped, designed, and executed projects including services, labor, and hardware from simple upgrades to complex months-long cloud migrations❖ Maintained and nurtured client relationships, provided superlative service, onboarded new clients with large and complex engagements, and facilitated service agreements ❖ Spearheaded new processes and procedures for the Technical Implementations team, mentored the helpdesk staff, and increased documentation accuracy and detail ❖ Facilitated successful migrations from legacy platforms to modern cloud-based SaaS services❖ Designed and executed infrastructure upgrades from pre-planning to post-production deployment❖ Implemented cutting-edge security services, including multi-factor authentication and SOC services❖ Provided senior technical mentorship to helpdesk staff and junior advisors

Rockville, Md, Us

❖ Created a new department for proactive infrastructure maintenance and management for all US clients ❖ Automated processes and implemented standards for IT, including Active Directory, network security, onboarding, offboarding, SSO solutions, VMware infrastructure, hardware and storage, and application maintenance/management❖ Provided troubleshooting, subject-matter expert support, and root cause investigation for intricate/complex networks ❖ Administered networks by creating workflows and processes through best practices design principles and auditing ❖ Led Remediation, a new department development, serviced 200 clients with diverse domains, processes, workflows, and networks, and improved client satisfaction, productivity, and profit margins ❖ Prepared full remediation for complex networks, including cloud-based SaaS assistance and hosted/local infrastructures

Rockville, Md, Us

❖ Provided server/network upkeep, administration, and repair, developed IT security and compliance procedures, brought resolution to tier two/three escalation calls, and maintained disaster and backup recovery processes❖ Established and nurtured client relationships and support, and on-call account servicing, resulting in 100% client retention, upgrades and increased revenue; continually exceeded monthly billable-hour targets by 40%❖ Drove growth with new technology applications, new client capacity verification, and pain points analysis for upgrades❖ Supported existing network infrastructures and virtual/physical infrastructure maintenance/recovery

Rockville, Md, Us

❖ Mentored tier one engineers in support, troubleshot for tier two/three engineers, trained staff of 40+ on service desk procedures, settled service tickets, regulated onboarding processes for clients, and provided global customer support ❖ Reported weekly/monthly, short/long-term solutions for help-desk servicing and analyzed SLAs ❖ Increased profits and grew client base by providing consistently superlative customer service❖ Functioned as a program manager for custom clients and private-label helpdesk support, and managed the post-sale process from kick-off to resolve

Available upon request.