Senior Solutions Analyst
CurrentBuilding, implementing, and maintaining AI-powered, NLP chatbots for Hospitals and Health Systems to enhance patients’ digital experience. Utilizing data analysis to generate actionable and impactful insights for customers, ultimately increasing engagement from the end-user.Driving customer adoption by understanding and aligning strategies. Maximizing product capabilities through creativity and advocating for the end-user.Serving as a subject matter expert across the… Show more Building, implementing, and maintaining AI-powered, NLP chatbots for Hospitals and Health Systems to enhance patients’ digital experience. Utilizing data analysis to generate actionable and impactful insights for customers, ultimately increasing engagement from the end-user.Driving customer adoption by understanding and aligning strategies. Maximizing product capabilities through creativity and advocating for the end-user.Serving as a subject matter expert across the broader team, as well as hiring, onboarding, and training. Show less