• Formulate and sell retail repair solutions for over 10 customers daily while maintaining a 65% closure rate.• Translate and migrate data across insurance and in-house databases, and into dealership management platforms to crash repair timeline from 24 days to 17 days.• Communicate daily with 60-70 retail and insurance clients during a 17-day rotating cycle time regarding vehicle status, all while searching for and executing on opportunities for upsell.• Achieve top 1% rating for Customer Service Index (CSI) score of 99.5/100 for client satisfaction, 100/100 for communication, and 98.5/100 promise time met among 50 associates for three years (2019-2021).• Analyzed data from past repairs to optimize gross profit per hour, resulting in a 25% increase from 2019 to 2021.• Facilitate collaborative relationships with over 90 diverse insurance providers and vendors to repair vehicles in an efficient, accurate, and safe manner. • Shortened training time for collision repair managers by disseminating information from over 15 industry sources and creating a core curriculum for training new associates.• Complete over 60 hours of continuing education in collision repair, vehicle construction and design, dealer operations, safety, human resources, and marketing.