• Explained technical concepts to non-technical staff members in easy-to-understand language and concepts.• Executed, Elaborated, and Designed system configurations based on specific business requirements. Building custom automation for client-specific needs.• Built and Trained whole Salesforce Solutions, Lead, Case, and Experience Cloud management projects focusing on converting legacy systems and creating new solutions and business processes.• Implemented, tracked timelines, and planned 6-9 month projects focusing on integrating multiple and third-party applications for a 90+ object product.• Trained, coordinated, and created onboarding plans for new hires. Acting as a resource for their ongoing projects.

• Project-managed a team of four interns to develop AI smart search technology for the financial services industry.• Developed web applications and implemented a CRM system to manage a rapidly growing customer base.• Provided extensive database and blockchain analysis for client accounts.• Developed and managed email campaigns to maximize customer interaction.

• Contracted by Einstein to develop a software prototype smart search system, to help fintech companies access essential information to comply with AML laws.• The prototype utilized an AI chatbot using the IBM Watson platform.• Chatbo features one of the only consolidated Canadian sanctions and terrorist lists.• Project-managed a team of coworkers and interns to develop an MVP.

• Worked with AMS services department to design marketing communications, promotional banners, branding materials., club websites and logos.

• Responsible for testing new POS software - creating test scripts, bug tickets, regression testing.• Communicated with developers and project managers to develop further testing and resolve ongoing issues.• Employed manual testing and utilized automation frameworks to assess POS software.• Utilized JIRA platform to record bug tickets and develop solutions to ongoing defects