Dillon Maloney Email & Phone Number

Wakefield, Massachusetts, United States

Norwalk, Ct

Monitor day-to-day customer support prioritization and assignments for phone, email and live chat interactions. Train employees on internal procedures. Communicate customer service results and resource utilization.Customer Service Specialist: Collaborate with Sales, Marketing and IT teams to grow and retain customer business. Manage incoming return and exchange inventory processing, database cataloging, and reporting. Utilize Zendesk, Salesforce, Social Media, Amazon, and advanced Excel… Show more Monitor day-to-day customer support prioritization and assignments for phone, email and live chat interactions. Train employees on internal procedures. Communicate customer service results and resource utilization.Customer Service Specialist: Collaborate with Sales, Marketing and IT teams to grow and retain customer business. Manage incoming return and exchange inventory processing, database cataloging, and reporting. Utilize Zendesk, Salesforce, Social Media, Amazon, and advanced Excel functionality regularly. Assist customers in placing large orders. Address customer concerns, repair trust, locate resources for problem resolution and design best-option solutions. Show less

Assist in business operations including ticket sales, database entry, cash reconciliation, and customer problem resolution.

Portsmouth, New Hampshire

Answered an average of 50 calls per day addressing customer inquiries, solving problems, and providing product information. Awarded accolades for superior customer service, customer conflict resolution, and research.

Hampton, New Hampshire

One of six college students selected for the “Leaders in Live” internship. Provided assistance for business operations including marketing, sales, technical production, hospitality, and security.

Manchester, New Hampshire

Worked with VP of Development and Community Engagement on event planning, fund raising, and promoting the organization to the local community. Used Microsoft Office Excel and Word to organize auction information. Used various social media tools including Spotify to promote performance events and to demonstrate MCMS’s excellence to the community.

Milford, New Hampshire

Supervised pool area. Responsible for pool safety and resolving pool-related member problems.

Nashua, New Hampshire

Cashier. Received outstanding Customer Service acknowledgement letter.

Bachelor Of Science - Bs, Business Administration, Gpa 3.2

Courses in Video Production(GBCC), Marketing, Management Information Systems, Financial Planning and Quantitative Decision Making

Education record

Activities and Societies: NH Jazz All-State Honors Chorus, Classical All-State Chorus, Tri-M Music Honor Society, School Newspaper.