Diogo Azevedo Email & Phone Number

Lisbon, Pt

Lisbon, Portugal

Partner and Customer management aiming their happiness and loyalty;Presentation of GoContact solutions with demo sessions;Develop and manage partner’s network;Identify new functionalities to be developed within the scope of Contact Center Solutions;Development of the partner channel in Portugal;

Lisboa, Portugal

Gestão de clientes Corporate visando a sua satisfação e fidelizaçãoLevantamento de requisitos para elaboração de propostas ComerciaisDefinição e desenvolvimento de estratégias de Marketing para alcançar objetivosColaboração no desenvolvimento e otimização da estratégia ComercialAcompanhamento das equipas Operacionais nos arranques de projetoIdentificação de novas funcionalidades a desenvolver no âmbito das soluções Tecnológicas

Lisboa, Portugal

Responsible for establishing the global transition framework, incl. transition concept / plan, user acceptance test, reporting, prioritizationEnsure service readiness as agreed with Service OwnerEstablish rollout / migration databaseSupports the Regional Transition Leads with rollout initiation, preparation, execution and completion according to global transition project processes and principles.Acts as interface to all relevant global project work streamsIdentifies and tracks global issues identified in cooperation with other project work streamsSupports the Regional Transition Managers regarding tasks and approvals according to the changing needs of the project.Be the prime contact for local other stakeholders.Timely provision of Status Reports, Rollout Plan etc.Drive Weekly team meetings and represent the work stream in weekly global team meetingsEscalation point for regional Transition ManagersSet up global hyper care team during rollout, ensure ITIL processes are lived as defined globally

Lisbon

Corporate customer management aiming at their satisfaction and loyaltyRequirements identification for commercial proposalsDefinition and development of Marketing strategies to achieve objectivesCollaboration in the development and optimisation of the Commercial strategyFollow up and support of operational teams in project start-upsIdentification of new features to be developed within the scope of Contact Center solutions

Madrid

Budgeting for 2M€+ account for Coca-Cola IberiaManagement of 25+ multidisciplinary team members50+ Social Media Coca-Cola brand accounts15+ Social Media Coca-Cola corporate accountsTeam Schedulling, training & evaluationQuality & Delivery controlCRM optimization & developmentMonitoring & action plan execution of customer experience's KPIs

Madrid

Management of 30+ multidisciplinary team membersTraining of Spanish/Portuguese sales teamTeam Schedulling, training & evaluationQuality & Delivery controlCRM optimization & developmentMonitoring & action plan execution for 10+Customer experience's KPIs

Luanda

Budgeting for 1.8M€+ account for TAAG, Angola AirlinesTAAG's Frequent flyer program development and managementManagement of 100+ team members Team Schedulling, training & evaluationQuality & Delivery controlCRM optimization & developmentMonitoring & action plan execution for 10+Customer experience's KPIs

Lisbon

Bookings Queue managementDirect support to TAP Offices, Contact Center, Airports and StoresManagement of TAP’s frequent flyer Program Database Online reservations monitoringGold and Silver members direct supportTest analyst for AMADEUS – GDS for TAP Portugal – in order to develop new productsHead manager of migration project for CRM platform – Crane 4C

Lisbon

KPI analysis to develop and optimize resourcesMonitoring, scheduling, coaching and trainingContact Centre Supervision –Approx. 150 employees, 5 languages (English, French, German,Spanish and Portuguese)Team Schedulling, training & evaluationQuality & Delivery controlMonitoring & action plan execution for CX Experience KPIs

Operational Manager, High Performance Management

Activities and Societies: Estratégias de relacionamento - 9 Gs da gestão moderna Habilidades, perfil e ferramentas do novo gestor Gestão.

Técnico De Informática Nível 3, Informática