o Work as part of a cross-functional team to maintain and support critical technology utilized by T&D personnelo Provide issue resolution through review of business processes, work flow, and application knowledgeo Manage resolution of high volume user support issues, including providing after-hours support for Design Manager, AUD and OMS o Coordinate prioritization and implementation of technology improvements with team, users, IT partners, vendors, and managemento Participate in testing, delivery, and support of monthly application improvementso Partner with peer groups to train, deploy, and support business technologyo Develop and maintain documentation to support users and maintenance personnelo Operate as lead specialist for Project Tracking software in application development and user supporto Develop and deliver communications to business and organizational leadership and stakeholders

o Supported team responsible for training field linemen and managed logistical responsibilities o Administered and tracked Step Interviews for over 350 Apprentice Linemen o Provided approval for step increases based on criteria including paperwork, training hours, test scores, and interview scoreso Managed monthly training logs and created training records in PeopleSoft for every Apprentice o Coordinated training classes, scheduled attendees, and ensured training materials were available o Developed training material and ensured inventory of textbooks and material was ordered and retainedo Scanned and batched 7 different evaluations from various entities to strive toward better trainingo Coordinated and executed 1-2 Journeyman/Lineman Graduation Celebrations per year, including coordinating date with SCE Executive calendars, finding locations, selecting menus, creating Journeyman/Lineman certificate plaques, and creating and printing celebration programs

o Developed a pricing tool and tracking program for SCE special programs such as Pole Replacement, Switch Replacements, Cable Replacements, Worst Circuit Rebuilds, Circuit Automations, Automatic Reclosures, Capacitors, and Plant Betterment.o Developed processes and tools to track all work control documents in the Metro East Region and followed up to ensure they were completed by the due date o Operated as a lead in the Storm Center supporting logistics and coordination during after-hours storm response activitieso Processed contractor timesheets in an Access database to produce analytical reporting and forecasting for senior management o Reconciled contractor invoices using a timesheet database to provide accurate and confidential results within tight time constraintso Supported CCM Supervisors in the region to coordinate adherence to policies and complianceso Created and maintained detailed spreadsheets for the department Manager to track company revenue dollars for work performed on special projects

o Performed extensive rate analysis for Major Customers based on different hours of operations using knowledge of rules, rates, and tariffso Provided recommendations for Account Managers to present to their customerso Collaborated frequently with the Vice President of Major Customer Division on special projectso Performed extensive analyses of Standby and Departing Load usage to aid in resolution of customer inquiries and processing of applications and Interconnection Agreements

o Provided support to Chief Architect and staff of 15-20 Engineerso Responsible for preparing documents, creating presentations and handouts, scheduling meetings, and coordinating travel arrangementso Compiled monthly activity reports and group expense reports for submission to upper managemento Supported Director of Government & Institutions as needed

o Provided support to organization manager and staff of 20 project managers and analystso Responsible for preparing documents, creating presentations, scheduling meetings, and coordinating travel arrangementso Compiled monthly activity reports and group expense reports for submission to upper managemento Served as occasional backup support for Information Technology CIO