Dinesh Kumar Email & Phone Number

• Resolved hardware and software problems and provided network troubleshooting, technical support and training to end-users.• Provided user support and problem resolution for desktop computers, network access, E-mail.• Provided technical support by telephone and email.• Supported local and network printers by performing maintenance and repairs.• Trained more than 20 desktop end users about printing, scanning, email, internet, MS-Office package etc.• Implementing and configuration of Remote Desktops.• Conducted hardware setup and configuration of various devices included, but not limited to Laser printer, Inkjet printer and Dot matrix printers. • Provided support for installing & configuring Bio-metric devices.• Troubleshooting windows boot problems by using recovery console. • Helped team to recover and take back up of their data in daily/Weekly basis.• Provided technical support related to Antivirus and OS related issues. • Helped team with the Security protocols and update the security application in the devices. • Have basic knowledge of Switching, Routing concept.• Assisted the client with their software installation, patch updates. • Provided support to onsite (US) team in both software and hardware issuesSkills: Desktop Support Engineer · Information Technology Support Engineer · Information Technology Help Desk Support · Information Technology System Engineer · Service Desk Analyst

Listed skills include Social Media, Vlan, Ccnp, Online Marketing, and 25 others.

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  Shivani Engineering College

  Electrical, Electronics And Communications Engineering