Lead the Reliability Engineering and Observability on a suite of Applications for the Global Lifestyle Engineering. Managed the Service Engagement as a senior representative of the Technology Partner - Zensar Technologies. Lead Engineering teams supporting .NET Applications using Microservices, Azure Functions, Azure Event Grid and Azure Service Bus. Mentor the Production support and Operations team using KANBAN and oversee System monitoring work across Applications. Lead Knowledge Management across teams, help prioritize technical debt items and promote Innovative ideas to enhance System Reliability and Availability.

Manage Client Relationship through Project Onboarding, Initiation, and Ongoing Operational support.Directly involved in Project planning, proposal presentation, Contracts, project SOW and Operational delivery. Lead Day to Day Agile Project Management Items (SCRUM meetings) and resolve Impediments in a Onshore Offshore Delivery. Drive efficiency and cost savings to the engagement by continuously improving Delivery processes and task automation. Define and report Key Performance Indicators and Service Level Agreements to monitor process health and service metrics. Plan and Manage the Migration and reengineering of a Legacy .NET suite of Applications with SQL Databases to Azure Cloud.

Lead Major Client Implementations for extended Warranty of electronic Appliances and Wireless protection programs. Perform Initial Sizing of new Features and enhancements to the Application and provide high level technical Solution. Review and Identify Gaps in requirements , ensure elaborate documentation to capture functional and technical requirements. Lead Application development and support for Web Applications using .NET C#, Oracle, WCF, AJAX, JavaScript, XML, XSLT.Monitor and Report the Progress of development, Identify and Mitigate Risks to Projects, Involve in Major Production Incidents.

Working closely with the Business and Technical Teams for the enhancements of a Extended Warranty Application that supports extended service contacts for appliances, vehicles and Mobile Devices in the LATAM region.

Managed small to mid-size globally distributed teams for multiple projectsPerformed additional leading roles for multiple clients including:American Health Insurance Company - underwriting ApplicationJapanese Financial Institute that manages Asset Management Company - Migration of legacy system to Open Systems.

Worked for developing a Mobile Development framework 'Pervagus' that supported applications for WinCE and PalmOS Devices. The clients included courier services company and Medical Service Providers. Later on the Company focussed predominantly into Capital Markets and Investment Banking. Major Clients include Wall Street Majors. The Company was taken over by Kanbay, India and eventually merged with CapGemini