Dipti Kumar Email & Phone Number

Hyderabad Area, India

• Ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability, as well as establish and retain a life-long relationship with existing.
• Work in partnership with all stakeholders to ensure processes and tools are effectively implemented for customers, and cost-efficient for the store.
• Contribute, create and implement store strategies and actions, considering steering the business in a multichannel retail environment, particularly the Company store and the Company website.
• Utilize customer insights to improve customer satisfaction and ensure a seamless shopping experience.
• Lead the customer experience team (active selling leader, loyalty leader and customer service manager) and ensure the competence needed to excel in the execution.
• Ensure a better understanding of the local customer, market and community to enable a better local connection to the store experience, solutions, and commercial calendar.

New Delhi Base

• Ensure 100% compliance with on time reporting of crew at base and aircraft
• Monitor and attend 100% briefings and debriefings and ensure standards are met and also to identify crewwho are low performers for further escalation.
• Monitor both international and domestic operations.
• Effectively maintain and upkeep current month on month crew data base/ SEP records as per regulatoryguildlines
• Effectively train all crew and and deliver any new projects within stipulated timelines and coverage of 100%of the target audience.
• Ensure Non Availability at base does not exceed more than 10% at base.

• I lead flights on A- 319/ 320/ 321 aircrafts with a team of 04- 08 crew members.
• Conduct pre flight briefings and post flight debriefings – ensure cabin crew grooming and turn out is inaccordance with company standards.
• Ensure that all DGCA regulations are maintained in-flight with respect to safety and compliance.
• Conduct Appraisals - PMS checks as well as Cabin Crew Observer checks.
• To ensure consistent delivery of the In-flight product in respect to guest service and total customersatisfaction. This includes handling passenger queries & complaints
• Monitor the overall performance, mentoring and coaching a team of cabin crew.

• As a SCA I was leading flights on B-737-800/900 aircrafts with a team of 04- 06 crew members on eachflight.
• Single handedly formulated and prepared the Service operating procedures manual for Spice Jet
• Played a key role in development of the grooming manual for Spice Jet
• Was assigned the responsibility of recruitment of Cabin Crew along with the Spice Jet BaseManager(In-Flight)
• Delivered Training on Announcements and customer handling & service for initial cabin crew batches ofSpice Jet
• Assisted the Base Manager at the airport by reviewing the flight reports and reporting all non-compliancesand follow-up on such issues, also coordinating crew movement for arrivals and departures at the airport.

Mumbai

Worked as cabin crew on B-747 and A-310 aircrafts and was trained for both galley and cabin handling for economy/ executive and first class

Mumbai/Delhi

Worked as cabin crew on B- 737 – 400/ 700/ 800/ 900 aircrafts

Bachelor Of Commerce (B.Com.)

Education record