Sam Tang Email & Phone Number

United States

California, United States

• Assessed quarterly sales reports reinforced with statistical analytics to establish next quarter’s baseline forecast, allowing feasible sales target goals and accurate calls to production
• Collaborated with cross-functional to navigate through unexpected inventory shortages, delivering products to customers with minimal delay from 5-6 hours to a manageable 1-hour timeframe
• Increased customer value by providing above and beyond customer service, establishing good relationships with new customers while retaining loyal customers
• Effectively handled multiple operational processes by monitoring packing procedures and tracking future shipments, maintaining accurate inventory levels based on customer orders

5788 Schaefer Ave, Chino, CA 91710

• Collaborated with the technical support team to solve a variety of complicated issues, providing solutions within 1 week in order to minimize the down time of customers’ machines
• Negotiated with headquarters in Taiwan to send inventory of machine parts to the California office, becoming a reliable supplier to customers by anticipating the demand of the repair parts
• Provided accurate machine inspection reports to two senior sales managers, assisting the sales department to better manage accounts with repeat customers totaling more than $200,000.

Walnut City

• providing above and beyond customer service, establishing good relationships with people and retaining repeat customers
• Managed new employees and effectively guided hires on proper procedures of the store
• Developed promotion strategies for new products

Bachelor Of Science - Bs, Financial Mathematics

Master'S Degree, Applied Mathematics