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As a SDR Manager - Process Improvement at PRIME BPM, I lead a team of sales development representatives who are responsible for generating qualified leads and opportunities for the company's cloud-based BPM solution. I also oversee the process improvement initiatives within the sales department, using the PRIME suite, a powerful and intuitive tool that combines the best practices of BPM, Lean, Six Sigma, Value Stream Mapping, and more.With my MBA degree in Information Technology from ICFAI University and my passion for learning and collaboration, I have developed a strong skill set in business process management, automation, and analysis. I have successfully completed multiple projects that have enhanced the business performance, efficiency, and customer satisfaction of our clients across various industries and sectors. For example, I helped a healthcare provider reduce the operational costs by 15%, increase the patient satisfaction by 20%, and comply with the regulatory standards by 100%. I am also a member of RevGenius, a community of learners.