As a Customer Care Associate and EA to the CEO and MD of Shoppers Stop, I support the strategic and operational aspects of the company, which is one of the leading retail chains in India. I handle customer queries and feedback, coordinate with various departments, and assist the top management with planning and decision making.I have a strong educational background in management, with a Bachelor of Arts in Foundation in Management and a Master of Business Administration from Indian Institute of Management, Indore, one of the premier business schools in the country. I also have certifications in Lean Six Sigma Green Belt and Google Analytics, which demonstrate my skills in process improvement and data analysis.I am passionate about learning new things and exploring different domains of knowledge, culture, language, and art. I enjoy interacting with people from diverse backgrounds and understanding their needs and expectations. I am motivated by the opportunity to deliver value and satisfaction to the customers and the organization, and to contribute to their growth and success.