Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Divya Gera is listed as Customer Experience Manager strategy Automation and Design. at AJIO.com, a with 671 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Divya Gera.
Divya Gera previously worked as Senior process designer - CX Strategy at Phonepe and Operations Specialist at Flipkart. Divya Gera holds Epgdbm, Business Administration, Management And Operations from Symbiosis Institute Of Business Management, Pune.
This section adds company-level context without repeating Divya Gera's masked contact details.
Review company-level records connected to Divya Gera before choosing the right outreach path.
Business process Re-engineering and Automation - CX StrategyHands on experience both in E-commerce (Flipkart and Ajio) and payment industry (PhonePe). I understand the importance of Automation now a days. Hence - I work with a strong passion for creating customer delight and long-lasting impact for business – delivered with technology at the core.- Optimizing for product design with data driven insights at the core.- Business analysis, making requirement docs, solutioning and system design, process re-engineering, program managing new product dev, testing, go to market plan, scaling them, creating strategic roadmaps, and overseeing performance to improve on key cx metrics&drivers.
Listed skills include Powerpoint, Microsoft Word, Microsoft Office, Microsoft Excel, and 8 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Bengaluru, Karnataka, India
Building the “Customer Experience” vertical. Involved in the process of accelerating the better customer experience by enhancing the Product capabilities, working towards automation and self help strategies.
Bangalore
- Introduced new bot flows incorporating product changes/ category launches aimed towards driving automation in CS responses- Translated customer angst/pain points into initiatives at the category level to ensure a seamless experience for the user- Solving for the inconsistencies that existed in ticket data and improving the logic of correlating ticket data for analysisKey Skill Set:Project ManagementChange ManagementProcess… Show more - Introduced new bot flows incorporating product changes/ category launches aimed towards driving automation in CS responses- Translated customer angst/pain points into initiatives at the category level to ensure a seamless experience for the user- Solving for the inconsistencies that existed in ticket data and improving the logic of correlating ticket data for analysisKey Skill Set:Project ManagementChange ManagementProcess Re-engineeringAutomationStakeholder Management Show less
Bengaluru Area, India
Other employees you can reach at ajio.com. View company contacts for 671 employees →
Siddhant Mishra
Colleague at Ajio.ComBengaluru, Karnataka, India
View →
GK
Gurleen Kaur
Colleague at Ajio.ComDehradun, Uttarakhand, India
View →
AD
Alex Dcruze
Colleague at Ajio.ComDelhi, India
View →
MH
Mojtaba Husain
Colleague at Ajio.ComUttar Pradesh, India
View →
AP
Amrendra Pratap
Colleague at Ajio.ComDelhi, India
View →
SB
Satyam Bajpai
Colleague at Ajio.ComKanpur, Uttar Pradesh, India
View →
KS
Krishna Singh
Colleague at Ajio.ComRajarhat, West Bengal, India
View →
MM
Manaavi Mahajan
Colleague at Ajio.ComAhmedabad, Gujarat, India
View →
AR
Anany Raj Gupta
Colleague at Ajio.ComBengaluru, Karnataka, India
View →
SA
Sadiya Ali
Colleague at Ajio.ComBhopal, Madhya Pradesh, India
View →
Quick answers generated from the profile data available on this page.
Divya Gera works for AJIO.com.
Divya Gera is listed as Customer Experience Manager strategy Automation and Design. at AJIO.com.
Divya Gera is based in Bengaluru, Karnataka, India while working with AJIO.com.
Divya Gera has worked for Ajio.Com, Phonepe, Flipkart, Aacorn Infotech Pvt Ltd., and Wns Global Services.
Divya Gera's colleagues at AJIO.com include Siddhant Mishra, Gurleen Kaur, Alex Dcruze, Mojtaba Husain, and Amrendra Pratap.
You can use AeroLeads to view verified contact signals for Divya Gera at AJIO.com, including work email, phone, and LinkedIn data when available.
Divya Gera holds Epgdbm, Business Administration, Management And Operations from Symbiosis Institute Of Business Management, Pune.
Divya Gera is listed with skills including Powerpoint, Microsoft Word, Microsoft Office, Microsoft Excel, C++, Biotechnology, Customer Service, and Research.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Divya Gera you were looking for.
