Divya Gera Email and Phone Number
Divya Gera personal email
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Business process Re-engineering and Automation - CX StrategyHands on experience both in E-commerce (Flipkart and Ajio) and payment industry (PhonePe). I understand the importance of Automation now a days. Hence - I work with a strong passion for creating customer delight and long-lasting impact for business – delivered with technology at the core.- Optimizing for product design with data driven insights at the core.- Business analysis, making requirement docs, solutioning and system design, process re-engineering, program managing new product dev, testing, go to market plan, scaling them, creating strategic roadmaps, and overseeing performance to improve on key cx metrics&drivers.
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Customer Experience Manager Strategy Automation And Design.Ajio.Com Mar 2022 - PresentBengaluru, Karnataka, IndiaBuilding the “Customer Experience” vertical. Involved in the process of accelerating the better customer experience by enhancing the Product capabilities, working towards automation and self help strategies. -
Senior Process Designer - Cx StrategyPhonepe Aug 2017 - Mar 2022Bangalore- Introduced new bot flows incorporating product changes/ category launches aimed towards driving automation in CS responses- Translated customer angst/pain points into initiatives at the category level to ensure a seamless experience for the user- Solving for the inconsistencies that existed in ticket data and improving the logic of correlating ticket data for analysisKey Skill Set:Project ManagementChange ManagementProcess… Show more - Introduced new bot flows incorporating product changes/ category launches aimed towards driving automation in CS responses- Translated customer angst/pain points into initiatives at the category level to ensure a seamless experience for the user- Solving for the inconsistencies that existed in ticket data and improving the logic of correlating ticket data for analysisKey Skill Set:Project ManagementChange ManagementProcess Re-engineeringAutomationStakeholder Management Show less -
Operations SpecialistFlipkart Aug 2016 - Aug 2017Bengaluru Area, India -
Operations SupervisorAacorn Infotech Pvt Ltd. Jul 2014 - Aug 2015Bengaluru Area, India
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Project CoordinatorWns Global Services Apr 2010 - Jan 2014Pune Area, India
Divya Gera Skills
Divya Gera Education Details
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Business Administration, Management And Operations
Frequently Asked Questions about Divya Gera
What company does Divya Gera work for?
Divya Gera works for Ajio.com
What is Divya Gera's role at the current company?
Divya Gera's current role is Customer Experience Manager - AJIO | Ex - PhonePe | Ex - Flipkart.
What is Divya Gera's email address?
Divya Gera's email address is pi****@****ail.com
What schools did Divya Gera attend?
Divya Gera attended Symbiosis Institute Of Business Management, Pune.
What skills is Divya Gera known for?
Divya Gera has skills like Powerpoint, Microsoft Word, Microsoft Office, Microsoft Excel, C++, Biotechnology, Customer Service, Research, Public Speaking, Healthcare, Teamwork, Network Administration.
Who are Divya Gera's colleagues?
Divya Gera's colleagues are Syed Jamal Ahmed, Abdu Rehman, Venkatesh V, Gurleen Kaur, Vaibhav Lathiya, Rahul Kumar, Sara Anwar.
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Divya Gera
Senior Agile Program Manager | Delivering Transformative Solutions For Fortune 500 Companies | People Leadership (100+ Team) | Expert In Stakeholder Management & Continuous Process ImprovementIndia1gmail.com
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