Power Grid Transformer BU- Business Development Manager for Data Centers (Hyperscalers & Colocation Customers)Aligned with the Hub’s strategy, leading marketing and sales efforts for transformer products, systems, and services within Data Centers, aiming to achieve profitable growth by enhancing orders, order gross margins, market share, share of wallet, and overall customer satisfaction across the entire Data Center sector.

Strategic Service Transition Leadership:Orchestrated a cross-functional effort to transition towards high-value services, achieving an impressive 88% year-over-year booking growth and securing a major $21M+ deal.Go-to-Market Strategy Development: Played a pivotal role in aligning team efforts to bolster go-to-market strategies for Cisco's service offerings, focused on driving adoption for Cisco Security, Data Center, Cloud Networks, WAN, Collaboration, and Campus products.Driving Partner Sales, Partner Strategy & Partner Success Interlock:I was accountable for driving Offer Adoption and accelerating "Success Tracks" Support services growth (New & Renew) globally for Cisco Partners (WWT, CDW, IBM, EPLUS, SHI, Computacenter US Inc)- contributing to $10+ Billion Services Revenue business. Spearheaded the partnership and sales strategy, resulting in winning a substantial $62M Cisco Partner Lifecycle Services-Support deal. Captured field feedback and focused on the delivery of process and functionality enhancements required for the partner’s operational readiness.Stakeholder Alignment and Revenue Growth: Led strategic stakeholder alignment with Partner & Customer Success Organizations, contributing to revenue growth in FY23-24.Sales and Partner Enablement: Organized sales and partner enablement activities, emphasizing offer understanding and effective communication strategies.Process Improvement Initiatives:Designed & Implemented a "Suggestion Intake process" for managing offer improvements based on field feedback, enhancing triage processes, and prioritizing developments for agile delivery. This was instrumental in uncovering offer choking points & adoption barriers leading to strategic offer alignment with customer and partner business needs (streamlining JIRA Offer Enhancements and prioritization of 30% of over 100 suggestions); translated roadmaps to epics, features, and user stories to be delivered in an Agile model.

Strategic Service Transition Leadership:Orchestrated transitioning from Cisco's Business Critical Services 2.0 (legacy subscription service offer) to a new service offer, addressing end-of-service challenges for a $1B revenue stream.Formed and guided a specialized SME Tiger Team to convert multiarchitecture legacy deals, resulting in $20M in additional bookings within two quarters and doubling service revenue to $2B in the fiscal year.Revenue Revitalization in the U.S. Public Sector:Tailored Cisco Business Critical Services offer to revitalize U.S. Public Sector revenue, simplifying processes and enhancing tools. Led strategic realignment efforts that boosted sales quota attainment and garnered accolades from senior leadership.Efficient Project Conversion and Team Leadership:Led the team through onboarding and training processes to ensure a swift and efficient project conversion. Elevated team proficiency in navigating complexities and secured stakeholder approval for accelerated project delivery.

Facilitated Collaboration Across Accounts:Spearheaded collaboration efforts with Service Sales and Account teams across diverse sectors including Canada SP Telco Mobile, Public Sector, Commercial, and Enterprise accounts.Ensured seamless deal progression by fostering communication and alignment among teams, including Partners, to drive successful outcomes.Drove AS services bookings up to 7M CAD TCV for FY21 for multi-architecture engagements- such as TDMoIP, Network Cloud Infrastructure, IoT, SP Mobility, Test Automation CICD, CUPS packet/video optimization, Service Assurance etc.Expert Guidance for Customer and Partner Transitions:Provided expert guidance during key customer and partner transitions, ensuring smooth adoption of high-value services and strengthening relationships.Leveraged strategic insights to navigate transitions effectively, enhancing customer satisfaction and driving business growth.Recognition for Contributions to Business-Critical Services Launch:Acknowledged by the CX Product Management Team for significant contributions to the success of the Business-Critical Services launch.Received the Top Driver award from CX SLT for spearheading the $102M RFP with Telesat Telecom Provider, demonstrating exceptional leadership and strategic cross-functional alignment skills.

Gained 35 PDUs for completing PMP Online Training- PMI Strategic Growth and Collaboration:Spearheaded the growth and development of Cisco US & Canada regions, collaborating closely with Cisco Service Sales to identify new opportunities and renew existing ones.Played a key role in sales projections and revenue forecasting within SFDC, aligning activities with quarterly plans and targets.Efficient Deal Management and Documentation:Prepared Scope of Work Document listing all contractual details and collaborated with Cisco Legal & Contract Management Team to lead the approval process, ensuring compliance and timely execution.Ensured streamlined communication and accelerated deal processes by effectively managing resource allocation for Business Development Managers and Scoping & Proposal Advisors, refining deal scopes.Effective Communication and Collaboration:Handled communications with Advanced Delivery Teams, including Delivery Managers, Solution Integration Architects, and Network Consulting Engineers, to accelerate deals from initial stages to booked status.Addressed user inquiries regarding Cisco Business Critical Services Offer and triaged them to respective Service Product Managers for deeper insights, enhancing customer satisfaction and engagement.Recognition for Outstanding Contribution:Received acknowledgment from Cisco CX Product Management Team for unprecedented efforts and contributions, awarded with a memento for the outstanding success of Business Critical Services in its inaugural year of launch.

Project and Vendor Management Professional:Managed large-scale telecom projects for the client iQor at an $8M annual spend, driving coordination with leading telecom providers like Sprint, AT&T, and Verizon to ensure top-notch service delivery. Spearheaded innovative document management using SharePoint and handled comprehensive inventory management, significantly enhancing operational efficiency.Strategic Leadership and Relationship Building:Managed service level agreements through regular interactions, ensuring client needs were met and project timelines were achieved. Led cross-functional teams to successful project completions, while maintaining clear communication with all stakeholders and managing escalations effectively. Built and sustained strong relationships with key business figures such as Account Directors, Sales Engineers, and Account Consultants, pivotal in project success and client satisfaction.Cross-functional Team Leadership: Led cross-functional teams by developing and tracking tasks, schedules, and customer requirements, ensuring the successful execution of projects. Acted as the primary communication resource for all team members and project sponsors, streamlining project communications and effectively managing field efforts.

I played a pivotal role in coordinating public relations activities, focusing on crafting and managing a positive public image for various clients. This involved a range of responsibilities from staff recruitment through conducting interviews to implementing comprehensive PR strategies. Key achievements include:Public Relations Management: Spearheaded efforts to create and maintain favorable public perceptions for clients, ensuring their brands were represented accurately and positively.Educational Program Oversight: Designed and executed educational programs aligning with Common Core Standards and the Board of Education's objectives. This involved meticulous planning, implementation, monitoring, and evaluation to meet educational goals.Professional Development: Advocated for and implemented Whole Brain Teaching techniques, contributing to a dynamic and effective learning environment. Additionally, took charge of preparing essential documentation and reports for parent-teacher conferences, facilitating clear communication and understanding between educational staff and families.Curriculum Development and IT Training: Assisted with curriculum planning, ensuring content was relevant, comprehensive, and engaging. Conducted IT training programs for teachers, enhancing their technological proficiency and integration of IT into the curriculum, thereby improving the overall learning experience for students.Completed my 2nd Bachelors Degree in the field of Education (B.Ed.) in Jan 2015.

Infrastructure Support and Network Management: In a dynamic role, I was responsible for providing comprehensive infrastructure support across datacenter & branch sites in New Jersey and California, focusing on the management and monitoring of data, voice, and wireless networks. Key accomplishments include:Network Design and Documentation: Spearheaded the design and documentation of Quality of Service (QoS) protocols on both Extreme Network switches and Cisco routers/gateways, ensuring optimized network performance and reliability.Project Management Excellence: Played a pivotal role in creating detailed project documents and effectively communicated project statuses and updates to senior management, ensuring transparency and timely decision-making.Vendor and Contract Management: Handled Procurement of essential services and managed enterprise-level contracts with major vendors such as Extreme Networks, Aruba, Cisco Systems, and SolarWinds, negotiating terms that favored our organizational needs and budget constraints.Network Reporting and Analysis: Conducted thorough network reporting and analysis to gauge network health, identify potential issues, and propose actionable solutions, thereby maintaining high network availability and performance.Incident and Problem Management: Handled L2 & L3 network incidents and drove RCA & problem resolution, streamlining processes to minimize network downtime and impact on business operations.

Provided Level 1 and Level 2 support to one of the Platinum customers of France Telecom-Singapore Airlines. My responsibilities encompassed a broad range of technical and customer service tasks, aimed at ensuring optimal network performance and customer satisfaction. Key contributions include:Network and Voice Issue Resolution: Actively monitored bandwidth, links, nodes, and sites, conducting initial troubleshooting for network and voice-related issues and escalating complex cases to the Network Operations Center (NOC) for advanced resolution.Customer and Provider Engagement: Managed direct engagement with customers and service providers on-site and branch-level issues, ensuring clear communication and swift resolution of service disruptions or technical problems.Vendor and Provider Management: Coordinated with vendors and service providers for Return Merchandise Authorizations (RMAs), link status updates, and resolution of chronic circuit issues, showcasing effective vendor management and problem-solving skills.

Cisco TAC & Extreme TAC Specialist:Incident and SLA Management: Played a pivotal role in incident reporting, ensuring adherence to Service Level Agreements (SLAs), and promptly addressing issues to minimize downtime and maintain service quality.Bug Reporting and Troubleshooting: Conducted thorough hardware troubleshooting and end-to-end incident management, actively identifying and reporting software bugs to facilitate timely resolution.Performance Monitoring and Reporting: Implemented robust performance monitoring processes, generating detailed reports and conducting Root Cause Analysis (RCA) to identify underlying issues and drive continuous improvement initiatives.Knowledge Transfer and Escalation Management: Established and maintained a comprehensive knowledge base, facilitating efficient issue resolution and knowledge transfer within the team. Effectively managed escalations to higher levels of support when necessary, ensuring timely resolution of complex technical issues.Vendor Management: Engaged with vendor (Cisco) to address hardware issues, manage warranties, and coordinate hardware replacements, fostering strong vendor relationships and ensuring prompt resolution of hardware-related issues.

Proficiently managed the installation and administration of Layer 2 Cisco switches, ensuring robust network infrastructure and seamless operations. Provided comprehensive network troubleshooting support, addressing issues promptly to minimize downtime and optimize performance.Executed the installation and configuration of Windows clients (2000 and XP), guaranteeing smooth integration into the network environment. Conducted routine maintenance of file servers to uphold data integrity and accessibility, contributing to the efficient functioning of organizational processes.

Provided L2 & L3 TAC support for customers' VOIP Network Incidents, specializing in troubleshooting Cisco Call Manager and Cisco Voice Gateway systems, demonstrating proficiency in VoIP technologies and protocols. Key responsibilities included:Network Performance Analysis and Optimization: Conducted in-depth analysis of network performance metrics and implemented optimization strategies to enhance overall network efficiency and reliability.QoS Implementation: Gained practical exposure to Quality of Service (QoS) principles, ensuring prioritization of VoIP traffic for optimal voice call quality and network performance.H.323 Protocol Expertise: Developed practical expertise in the H.323 protocol, a fundamental protocol for VoIP communication, enabling effective troubleshooting and configuration of VoIP systems.VoIP Call Process Troubleshooting: Identified and resolved issues related to VoIP call processing, ensuring seamless communication and minimizing service disruptions for users.Dial Plan Configuration and Call Routing: Configured and troubleshooted dial plans and call routing configurations, ensuring efficient call routing and connectivity across the network infrastructure.