Ben Dixon Email & Phone Number

Brentwood, Tennessee, United States

• Drove alignment of strategic business objectives with technology roadmap, delivering incremental revenue growth and streamlined processes
• Executed cross-functional integrations between Shopify-hosted website and CRM, enhancing data and synchronization and insights
• Integrated multiple vendor solutions into in-house application stack, improving functionality
• Managed vendor relationships to align with project delivery across the IT stack
• Forecasted projects to meet fiscal goals while adhering to PMO governance using Ariba, Planview and Jira
• Drove development and implementation as part of Neighbor Club loyalty program and targeted social media campaigns for new member sign-ups

Brentwood, Tennessee, United States

• Architected a Tier 2, mobile centric team, designed to identify and drive problem resolution through data trending and analysis to design the Tractor Supply store of the future.
• Handpicked by executive team to develop brand new analytics, and engineering team within 90 days of deployment for $25 million point of sale project
• Increased the incremental revenue from mobile transactions by 89% totaling $82 million dollars
• Reduced incident volume in mobile environment by 66% year over year for the last 3 years
• Identified $1.7 million in cost savings opportunities and ESG initiatives
• Implemented automation that reduced incident counts by 18,000 and saved 2000+ man hours annually

Brentwood, TN

• Managed 24-hour, cross functional incident response and enterprise monitoring team, projectand Tier 1/2 on-boarding teams, to drive improved infrastructure uptime, automationopportunities and reduced manpower efforts.
• Increased job satisfaction to record heights within the first 12 months of leadership
• Designed and implemented Major Incident Management initiative to define Major Incident and Changestandards, response protocols and SLA’s resulting in a Year over Year improvement:
• 56% reduction in total Major Incidents
• 53% reduction in Mean Time to Resolution
• 29% reduction in Cumulative Downtime

• KEY STRENGTHS
• Aligning technology roadmaps with strategic business objectives
• Leading cross-functional teams and managing both US-based and offshore support
• Delivering scalable technical solutions and driving sustainability-focused innovations
• Expertise in ERP, retail technology, and solution architectureCAREER HIGHLIGHTS
• Technology Manager, $200 million retail brand and IT alignment of strategic business initiatives

Greater Nashville Area, TN

• Managed multiple sales channels leading to increased revenue over $2 million
• Presented an integrated solution of complex concepts for all business requirements
• Maintained a subject matter expertise for suite of services, products, and solutions
• Technical scope writer and contract negotiations for multi-tower RFP’s
• Improved the transition and implementation process for new business to Operations
• Designed and managed project teams for client and partner projects

Greater Nashville Area, TN

• Led support operations for 350k+ wireless end users across 100 clients and 20 partners
• Transitioned team to full 24/7/365 live-answer model
• Team member coaching, supplier & client management, knowledge & training management
• Facilitated MACD and MDM Admin functions, tier 1-3 service delivery

Sunny Vale, Ca & Nashville, TN

• Facilitating the release of iPhone 3G
• Participating in new customer service techniques
• Problem solving of iPhone customers
• Enriching the lives of my clients through meaningful dialogue about proprietary products.
• Creating fiduciary trust by recommending solutions that go beyond solely meeting needs

B.S. In Music

Music Technology, Engineering