Ben Dixon Email & Phone Number

Brentwood, Tennessee, United States

● Drove alignment of strategic business objectives with technology roadmap, delivering incremental revenue growth and streamlined processes● Executed cross-functional integrations between Shopify-hosted website and CRM, enhancing data and synchronization and insights● Integrated multiple vendor solutions into in-house application stack, improving functionality● Managed vendor relationships to align with project delivery across the IT stack● Forecasted projects to meet fiscal goals while adhering to PMO governance using Ariba, Planview and Jira● Drove development and implementation as part of Neighbor Club loyalty program and targeted social media campaigns for new member sign-ups● Managed React-based application upgrade, achieving 10% total growth, 6.5% comp lift, and 33.8% customer growth in the first quarter● Implemented BOPIS/BODFS, resulting in +60 basis points in store fulfillment and 53% online orders● Delivered remote payment solutions for off-site specialty events, integrating Worldpay, Stripe and Square for seamless transactions● Implemented inventory enhancement, improving and AP accuracy yielding +$1M annual savings● Interpreted executive and business level reporting and analytics requirements

Brentwood, Tennessee, United States

Architected a Tier 2, mobile centric team, designed to identify and drive problem resolution through data trending and analysis to design the Tractor Supply store of the future.● Handpicked by executive team to develop brand new analytics, and engineering team within 90 days of deployment for $25 million point of sale project● Increased the incremental revenue from mobile transactions by 89% totaling $82 million dollars● Reduced incident volume in mobile environment by 66% year over year for the last 3 years● Identified $1.7 million in cost savings opportunities and ESG initiatives● Implemented automation that reduced incident counts by 18,000 and saved 2000+ man hours annually● Drove 750+ hours of team training and development● Developed team to support critical business payment functions for 30,000+ mobile point of sale devices● Managed PCI and Audit processes for MPOS environment● Project oversight for Annual Sales Meeting demonstrating +$30 million Retail Technology portfolio and coordination of 100+ team members, 25+ vendors with various sponsor levels

Brentwood, Tn

Managed 24-hour, cross functional incident response and enterprise monitoring team, projectand Tier 1/2 on-boarding teams, to drive improved infrastructure uptime, automationopportunities and reduced manpower efforts.● Increased job satisfaction to record heights within the first 12 months of leadership● Designed and implemented Major Incident Management initiative to define Major Incident and Changestandards, response protocols and SLA’s resulting in a Year over Year improvement: • 56% reduction in total Major Incidents • 53% reduction in Mean Time to Resolution • 29% reduction in Cumulative Downtime● Managed 24-hour, cross functional incident response and enterprise monitoring team, US and offshore● Led rapid operationalization of support (Tiers 1-3) for chain-wide mobile initiatives resulting in 100% delivery ahead of deadline and <24-hour dispute resolution● Led Holiday Readiness across the IT organization to ensure performance, stability, and security standards● Designed and leveraged dashboards to ensure transparency and stability across all IT systems● Deployed new task on-boarding, ticketing, and documentation standards across IT organization● Successfully reduced client wait times by 4500+ hours annually

KEY STRENGTHS● Aligning technology roadmaps with strategic business objectives● Leading cross-functional teams and managing both US-based and offshore support● Delivering scalable technical solutions and driving sustainability-focused innovations● Expertise in ERP, retail technology, and solution architectureCAREER HIGHLIGHTS● Technology Manager, $200 million retail brand and IT alignment of strategic business initiatives● Increased the incremental revenue from mobile transactions by 89% totaling $82 million dollars● Delivered $1.7 million in OPEX savings through ESG initiatives, saving +10,000 hours annually● Successfully managed 100+ strategic initiatives across delivery, implementation, and vendor management● Designed and implemented scalable support framework for 500,000 mobile devices across 100 clients and 25+ partners

Greater Nashville Area, Tn

● Managed multiple sales channels leading to increased revenue over $2 million● Presented an integrated solution of complex concepts for all business requirements● Maintained a subject matter expertise for suite of services, products, and solutions● Technical scope writer and contract negotiations for multi-tower RFP’s● Improved the transition and implementation process for new business to Operations● Designed and managed project teams for client and partner projects

Greater Nashville Area, Tn

● Led support operations for 350k+ wireless end users across 100 clients and 20 partners● Transitioned team to full 24/7/365 live-answer model● Team member coaching, supplier & client management, knowledge & training management● Facilitated MACD and MDM Admin functions, tier 1-3 service delivery

Sunny Vale, Ca & Nashville, Tn

● Facilitating the release of iPhone 3G● Participating in new customer service techniques● Problem solving of iPhone customers● Enriching the lives of my clients through meaningful dialogue about proprietary products. ● Creating fiduciary trust by recommending solutions that go beyond solely meeting needs

B.S. In Music

Music Technology, Engineering