Tom Dixon Email & Phone Number

Canberra, Act

As the Head of Consulting at Chalfont Consulting, I bring a wealth of experience in both program and project management, as well as a deep understanding of business analysis. Over the last fifteen years, I have led a variety of complex IT projects to success. I excel in dynamic environments, adapting to meet evolving challenges while maintaining a pragmatic and logical approach. My capacity to simultaneously oversee multiple projects has enabled me to deliver exceptional outcomes for my… Show more As the Head of Consulting at Chalfont Consulting, I bring a wealth of experience in both program and project management, as well as a deep understanding of business analysis. Over the last fifteen years, I have led a variety of complex IT projects to success. I excel in dynamic environments, adapting to meet evolving challenges while maintaining a pragmatic and logical approach. My capacity to simultaneously oversee multiple projects has enabled me to deliver exceptional outcomes for my clients, ensuring satisfaction through high-quality standards and timely delivery. My commitment extends beyond project completion, focusing on building and overseeing competent teams that assure ongoing success and meet the strategic needs of organisations. My role involves not just executing projects but also providing strategic oversight, ensuring that every project aligns with the broader goals and delivers tangible value to our clients. Show less

Canberra, Australia

As a Project and Program Manager for Aurec Group I was responsible for designing, delivering and supporting information technology capabilities for their clients, including the Department of Veteran Affairs (DVA), the Department of Industry, Innovation and Science (DIIS) and the Commonwealth Scientific and Industrial Research Organisation (CSIRO).Key achievements:• Introduced a new way of working between DVA and the Department of Human Services, adopting Lean and Agile (SAFe) work… Show more As a Project and Program Manager for Aurec Group I was responsible for designing, delivering and supporting information technology capabilities for their clients, including the Department of Veteran Affairs (DVA), the Department of Industry, Innovation and Science (DIIS) and the Commonwealth Scientific and Industrial Research Organisation (CSIRO).Key achievements:• Introduced a new way of working between DVA and the Department of Human Services, adopting Lean and Agile (SAFe) work practices• Automated the creditor creation, purchase order and payment processes for AusIndustry's grant management systems• Led the DIIS AI Discovery Project, successfully completing a proof of concept that demonstrated the effectiveness of a chatbot (virtual assistant) on business.gov.au• Supported the design of CSIRO’s IT portfolio of work, establishing the mandates and high-level scope of their Enabling Collaboration and Transform Service Delivery Programs Show less

Canberra, Australia

As a Senior Consultant for Apis Group I was responsible for leading Business Design for the Ageing and Aged Care Division within the Department of Health. I was responsible for business design, release management, user acceptance testing and incident management for all Aged Care IT projects in the Department. Key Achievements:• Led the design and implementation of My Aged Care (Australia’s Aged Care Gateway System), a $250m solution which enabled a nation model for managing the… Show more As a Senior Consultant for Apis Group I was responsible for leading Business Design for the Ageing and Aged Care Division within the Department of Health. I was responsible for business design, release management, user acceptance testing and incident management for all Aged Care IT projects in the Department. Key Achievements:• Led the design and implementation of My Aged Care (Australia’s Aged Care Gateway System), a $250m solution which enabled a nation model for managing the assessment and provision of services to aged care clients. I led five major releases to the My Aged Care System since it went live nationally on 1 July 2015• Designed and implemented an IT solution to support the Quality Indicators Programme. As the project manager and business analyst for the programme I successfully implemented a system which captures and displays clinical quality information for residential aged care homes• Established an agile design and development capability for Aged Care IT projects, enabling the transition to a user-centred design capability to support My Aged Care System releases Show less

Canberra, Australia

As a Senior Consultant for Bright Consulting I was responsible for leading a programme of work for their principal client, the Australian National University (ANU). I was responsible for the delivery of student facing IT projects and lead a blended team of project managers, business analysts, solution architects and external delivery partners.Key Achievements:• Delivered the Programs and Courses project, a cloud based (Microsoft Azure) online management system for displaying ANU’s… Show more As a Senior Consultant for Bright Consulting I was responsible for leading a programme of work for their principal client, the Australian National University (ANU). I was responsible for the delivery of student facing IT projects and lead a blended team of project managers, business analysts, solution architects and external delivery partners.Key Achievements:• Delivered the Programs and Courses project, a cloud based (Microsoft Azure) online management system for displaying ANU’s curriculum. The project also managed the consolidation of core program, course and subplan information into the ANU’s CRM system (PeopleSoft), enabling centrally management of core curriculum information• Delivered the ANU Scholarships Project, a cloud based (Microsoft Azure) online management system for administering the ANU’s $50m Tuckwell Scholarship Program. As the Project Manager, I successfully delivered the Tuckwell Scholarships System which manages the application, assessment and selection processes for Tuckwell Scholars• Implemented a University wide software as a service solution that enables students to collaborate and interact with ANU groups, clubs, societies and the ANU Service Division. Campus Life provides ANU student groups with a management solution for controlling membership, budgets, resourcing, news and events Show less

Canberra, Act

As a Project Manager for HP Enterprise Services I successfully managed multiple ICT infrastructure projects to their Australian Federal Government clients. Within this role I managed internal and external resources, project schedules, task allocation, project budgets, risk and issues, and stakeholders in a complex multi-vendor environment.Key Achievements:• Led a team of over 20 IT professionals to successfully implement an electronic document and record management system solution… Show more As a Project Manager for HP Enterprise Services I successfully managed multiple ICT infrastructure projects to their Australian Federal Government clients. Within this role I managed internal and external resources, project schedules, task allocation, project budgets, risk and issues, and stakeholders in a complex multi-vendor environment.Key Achievements:• Led a team of over 20 IT professionals to successfully implement an electronic document and record management system solution (SharePoint) for the Australian Taxation Office (ATO)• Migrated ATO’s three legacy SharePoint platforms onto a single enterprise platform and transitioned support from an internal ATO team to a multi-vendor support model• Successfully delivered multiple ITC infrastructure projects with a combined project budget exceeding $10m Show less

Canberra, Act

As a Project Manager for ActewAGL I successfully managed projects which supported their external business partner strategy. I was responsible for delivering projects which enabled ActewAGL’s to extend their partnership network and grow their customer base.Key Achievements:• Led an aggressive customer acquisition strategy which greatly exceeded its KPI to achieve 10k contracted customers and over $8m per annum ongoing revenue• Developed a strong and diverse channel pipeline of… Show more As a Project Manager for ActewAGL I successfully managed projects which supported their external business partner strategy. I was responsible for delivering projects which enabled ActewAGL’s to extend their partnership network and grow their customer base.Key Achievements:• Led an aggressive customer acquisition strategy which greatly exceeded its KPI to achieve 10k contracted customers and over $8m per annum ongoing revenue• Developed a strong and diverse channel pipeline of over 16 sales partners and channels• Created an on-boarding process and contract template that allowed ActewAGL to quickly engage new sales partners and channels to achieve their strategic goals Show less

Canberra, Act

As a business analyst for ActewAGL I successfully modelled business processes and recommended changes that afforded deduplication of services and reduced administrative overheads. My responsibilities also included performing commercial and market analysis to establish new initiatives and strategies that were focused on increasing market share and customer acquisition.Key Achievements:• Developed several highly successful channel partnership and business development strategies for… Show more As a business analyst for ActewAGL I successfully modelled business processes and recommended changes that afforded deduplication of services and reduced administrative overheads. My responsibilities also included performing commercial and market analysis to establish new initiatives and strategies that were focused on increasing market share and customer acquisition.Key Achievements:• Developed several highly successful channel partnership and business development strategies for ActewAGL Retail. The strategies lead to the implementation of a sales partner network and a 15% growth in ActewAGL’s NSW market share over two financial years• Implemented a tool and reporting process for tracking customer numbers and sales performance• Provided modelling and analysis for ActewAGL and TransACT highly successful Bundle product Show less

Canberra, Act

As a training officer for ActewAGL and TransACT, I successfully coordinated external skills training as well as the delivery of internal sales, product and compliance training to both staff and external business partners. Key Achievements:• Implemented and managed an eLearning solution for ActewAGL and TransACT. This solution significantly decreased administrative overheads that had been traditionally incurred with face-to-face learning• Successfully proposed and implemented a… Show more As a training officer for ActewAGL and TransACT, I successfully coordinated external skills training as well as the delivery of internal sales, product and compliance training to both staff and external business partners. Key Achievements:• Implemented and managed an eLearning solution for ActewAGL and TransACT. This solution significantly decreased administrative overheads that had been traditionally incurred with face-to-face learning• Successfully proposed and implemented a customer service strategy which led to increased customer acquisition and decreased complaints within the Retail Division• Coordinated over 10 external skills training seminars for internal staff membersResponsibilities:• Provided training to internal staff and external representatives• Developed of training documentation, presentations and packages• Developed and maintained ActewAGL and TransACT’s online learning centre (eLearning) Show less

Bachelor Of Business Administration (Bbusadmin)

Bachelor Of Applied Economics (Bappec)

Diploma Of Project Management (Pmbok)