Documented new features of online currency exchange software. Worked closely with business analysts, developers and testers in an Agile environment. Imported legacy documentation into MadCap Flare and re-purposed content for single-sourcing.

Serve as company's first and only technical writer. Responsible for all hardware, software, and firmware documentation for digital imaging product line, including reference manuals, knowledge base articles, white papers, and SDK online help.

Produced online documentation and user guides in support of web-based market research software. • Documented new software products and new features of existing products. Produced an entire user guide from start to finish with minimal supporting documentation and no on-site product team.• Indexed new and existing content.• Peer-reviewed and edited the work of other writers.• Prepared documentation for production by building files in RoboHelp.• Led an effort to improve the authoring environment by changing the way technical writers work with the content management system.

Produced documentation for database programmers and administrators in support of Microsoft SQL Server 2005, SQL Server 2000, and SQL Server 2000 CE Mobile Edition. Interpreted specifications, assessed customer feedback, and worked closely with program managers, developers, testers, and editors to develop online documentation and white papers to meet customer needs. Wrote all content in a structured, single-source authoring environment using an internal, DITA-style content management system.