Don C. Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

- Owner of the Business Voice and Collaboration portfolio with a focus on customer satisfaction and revenue growth such as Advantage Voice w/Webex (formerly SmartVoice w/Webex), Business Phone, International Toll-Free, SIP and PRI- Responsible for managing and maintaining 380,000+ revenue-generating units (RGU), contributing as one of the highest revenue generating products in the portfolio- Provide Voice and Collaboration product definition and pricing to Shaw Business ensuring customer needs are met, while adhering to various telecommunication standards implemented by governing bodies, such as the CRTC (Canadian Radio-television and Telecommunications Commission) - Build and enhance pricing models, go-to-market packaging, and features for all Business Voice products to maximize revenue, margin, and customer satisfaction- Monitor and maintain voice & collaboration partner costs with a goal of adjusting balanced pricing for maximum profitability- Build and maintain positive relationships with key vendors and technology partners while doing competitive analysis on the market- Focusing on providing the best voice and collaboration products for Shaw Business customers at competitive prices through market research, communication between various sales channels, and other data sources- Communicate and work with operations teams to provide product information and competitive analysis when required so all affected stakeholders are well-informed about any Shaw Business Voice and Collaboration product upon launch- Become a support mechanism for Legal and Sales teams regarding product information, cost/sales deal analysis, service agreements (SLA), terms and conditions, contract building and maintenance, etc. - Be a subject matter expert for bid opportunities, post-launch of products (Small Medium Business/Large Business/Hospitality/Partner Sales/Wholesale)- Provide regular maintenance of Salesforce product codes related to the Voice and Collaboration portfolio

Calgary, Canada Area

- Moved to Shaw Business division as part of a corporate reorganization- Responsible for introducing new Shaw products to the market and ensure operational readiness within national sales and operation channels- Offer guidance and mentorship to novice business analysts and other members joining the team- Understand the business goals, objectives, and strategies within Shaw to design and recommend technological solutions that enable the organization to achieve its goals- Communicate with various stakeholders such as director, supervisor, individual contributors, contact centre agents to alleviate issues and concerns, with an end goal of a successful product launch- Provide product support and inquiries to all concerned parties- Formulate ‘SWAT’ groups with subject matter experts from various functional groups to alleviate issues/concerns, with an end goal of a successful product launch in an Agile squad-like fashion- Mitigate potential business process gaps and facilitate process workshops to build an efficient process that all parties are aligned with- Built process maps to BPMN standard and using Visio; sent to stakeholders for alignment and approval- Certify that product functionality is meeting/exceeding expectations through user feedback, inquiries, and testing- Learn and troubleshoot product configuration based on Engineering standards- Analyze and test product and equipment codes to comply with various Shaw Business ordering, provisioning, and billing systems

Calgary, Alberta, Canada

- Moved to residential division of Shaw to expand knowledge of the organization- Lean Six Sigma Green Belt certified; took an in-person course and applied teachings to my work via project work with cohorts- Responsible for process improvement and evaluation of technologies to improve the current state processes within the residential arm of Shaw- Acted as Shaw Business process subject matter expert for other BA's who are unfamiliar with Shaw Business- Built process maps to BPMN standard and using Visio; sent to stakeholders for alignment and approval- Gained knowledge in process and contributed to improving current state process within the residential side of Shaw- Completed projects include:* Creation of a merged 2 Year Value Plan agreement via ActiveDocs* Integration of Salesforce enhancements/defects into ServiceNow (Lead BA)

Calgary, Alberta, Canada

- Worked for Shaw Business teams as junior BA- Learned business analysis and contributed to Shaw Business product launches- Create and facilitate training pieces alongside our Training Program Manager such as training modules, participant guides, facilitation sessions- Responsible for introducing new Shaw products to the market and ensure operational readiness within national sales and operation channels- Built collateral, facilitated process workshops, and built processes for Shaw Business products, such as SmartSecurity

Calgary, Canada Area

- Utilized as a project scheduler 'on loan'​, primarily within Facilities and other disciplines- Operations, Engineering, Completions; provide scheduling analysis for Encana's engineers and assist contractors in achieving scheduling success through training and assistance- Developed and maintained an integrated schedule for strategic Duvernay plays within the Encana portfolio; assisting in planning future development in the play- Innovated company-standardized templates, contractor obligations, and processes for use- Influenced critical Encana projects to ensure timely execution in a safe manner and within cost parameters such as hydrocarbon stabilizer addition, tie-in processes, and shutdown scheduling- Established resource-loaded Level 3 schedules using Primavera and Microsoft Project; analyzed more technical schedules such as Level 5 turnaround schedules- Laid out a master Operations Engineering schedule via Primavera P6:* Included front-end engineering deliverable dates, expected plant shutdowns, turnaround work, and. maintenance projects- Created and maintained Facility infrastructure schedules within key Encana plays with an estimated value >$200m- Evaluated quarterly forecasts of Engineering, Procurement, Construction firm workload within Facilities to determine over and under-allocation of work- Assisted in presenting benchmarking data to determine EPC average cost and overall quality of work---- Engineered and maintained full-cycle integrated schedules for the Canadian Division of Encana; - Former Completions scheduling representative for the Canadian Division- Created a Long-Range Forecasting Tool for critical rental commodities to facilitate cost efficiencies using Microsoft Excel- Tested scheduling software suites if suitable to meet company requirements & deliverables

Suncor Firebag Site (Wood Buffalo, Alberta)

- Involved in an est. $40mill. scope of work- Project Controls (PC) representative on cross-shifts for complete coverage of issues- Performed change management tasks: * Compiled change proposals including estimates and isometric drawings * Established and maintained a change proposal log * Organized cost coding in PRISM/JD Edwards for proper distribution of funds * Transmitted change proposals to clients for consideration * Formed change management data to the PC team for the bi-weekly shift report- Provided support for payment certificates, and Labour, Equipment, Materials, Subcontractors (LEMS) forms- Assisted PC team in cost control duties including timesheet corrections, material requisitions, etc.- Aided in keeping Firebag project within budget scope and within schedule

Ba

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