Dennis C. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

▪ Manage enterprise level program delivery & governance of Kaptio Travel platform▪ Develop and manage program plans across multiple workstreams & phases for customer go-live (strategic discovery, sponsored development, implementation)▪ Scale project management methodologies and best practices across customer operations team (RAID, change logs, governance packs)

Toronto, Ontario, Canada

• Designed and implemented SOPs transitioning clients from sales handoff to product go-live• Designed global training methodology including Instructor-Led Training (ILT), and E-learning for effective platform implementation and adoption• Manage platform implementation for Key Accounts and Enterprise clients• Define roles & responsibilities for members of the Onboarding & Learning Team• Identify key competencies of team members and future growth opportunities

Toronto, Ontario, Canada

• Provide consultative guidance to key client stakeholders (C-Suite) and manage implementation of OneTrust cloud solutions at Enterprise and SME organizations• Configure client platforms (integrations, documentation upload, platform configuration).• Guide clients in implementation of Infosecurity/Compliance certification requirements (SOC2, ISO27001, GDPR, NIST).

Toronto, Ontario, Canada

• Ensure proper adoption and retention of the Tugboat Logic logic platform by Enterprise/SME clients• Build and maintain relationships with key stakeholders (C-Suite) at client orgs, identify potential up-sell opportunities• Provide guidance re: project management for Infosec/Compliance initiatives

Toronto, Canada Area

• Create and strengthen relationships with key insurance partners (RBCI, Canada Life, Sunlife).• Achieved >100% of upsell target for 2020 – strategically position well-being products and services.• Onboard clients ensuring value generation from SAAS products (LifeWorks Integrated Health Solutions, LifeWorks Virtual Medicine).• Collaborate with both internal and external stakeholders ensuring deliverables completed; client escalations are resolved.• Build and maintain strong rapport with client decision makers (C-Suite).

• Exceeded 100% of sales goal each month • Increased gross product generated by existing accounts by 200-600% over a 3-month span • Retained 100% of closed accounts • Achieved 100% of Key Performance Indicators