Daniel Mitchell Email & Phone Number

Philadelphia, Pennsylvania, United States

• Support stores and warehouse in PA, DE, and NJ area with any networking, hardware, and software related issues• Teach store and warehouse employees how to use new devices, software, and services• Create outlook emails through Microsoft Exchange• Set up and maintain tablets for stores through ManageEngine• Monitor and analyze network traffic of stores through Sonicwalls and Cato• Research technology solutions and how to use them for company-wide changes as well as for specific store and warehouse issues

Greater Philadelphia Area

• Set up and ran moderated user testing sessions for various Clarivate Analytics products including Web of Science and EndNote.• Recruited participants for online user testing sessions.• Created scripts for user testing based on product teams’ requests.• Transcribed audio for the recordings of user testing sessions• Analyzed recordings and notes from user testing sessions to create reports and presentations for product teams.• Led meetings to explain reports and presentations to project teams.• Offered recommendations for what project teams should do in response to user testing results.

Greater Philadelphia Area

• Helped run user research studies for various Clarivate Analytics products. • Created scripts, ran test sessions, created and delivered reports.

Greater Philadelphia Area

• Provided ad-hoc technology support to personnel at the company. • Troubleshot software and hardware issues in a timely manner.• Communicated with employees to keep them up to date with progress on their issues.• Pushed remote software installations and updates to employee computers.• Built computers according to requests from the company.

Bachelor'S Degree, Information Systems Management

Information Technology