Danielle Joshua Brutas Email & Phone Number

Calabarzon, Philippines

Philippines

- Managed IT services for 100+ Australian clients using Halo PSA, Ninja RMM, Google Workspace, and Microsoft 365, ensuring seamless operations across varied environments.- Provided Level 1 and 2 support for clients with setups including terminal servers, laptops, hybrid domain-joined devices, and desktops, tailoring solutions to meet diverse business needs.- Facilitated company-wide change requests, ensuring smooth implementation and minimizing downtime for clients.- Administered email investigations and security protocols through Exchange and Avanan, improving the integrity of client communications.- Streamlined identity and access management using Active Directory and Intune, optimizing user authentication and device management.- Implemented security solutions with Microsoft Defender, safeguarding client systems from potential threats.- Supported the integration of Microsoft SharePoint, Teams, OneDrive, and Windows 10/11 to enhance collaboration and productivity.- Managed email signature solutions using Exclaimer, standardizing corporate communication for clients.

Philippines

- This position delves into everything that relates to the management of all endpoint management tools towards realizing an improved security posture by the organization.- Carried out in-depth analyses of inventory discrepancies and audits through the security platforms, consolidating the platforms for management and oversight.- Developed an IT inventory process that reduces the attack surface to ensure that service desk engineers accurately track the movement of company assets.- Carrying out policies implementations, patches, and change deployment across all on-premises and cloud endpoints to keep the security measures updated in a balanced manner of accessibility.- Lead transition and optimization of enterprise applications from on-premises to the cloud environment, especially using Azure/Entra ID, to enhance operational efficiencies and security. This has been analyzed thoroughly and detailed records documented for every application. The result is that the service desk engineers can now be empowered with the strong knowledge base for improved and enhanced customer service.- Documented, streamlined, and simplified permissions of multiple enterprise applications, enhancing the company's security posture in access control.

Philippines

- Working as an IT Analyst in the Attack Surface Management team, responsible for enterprise vulnerability management and change management to enhance system security.- Act in an interim liaison leadership role overseeing the change management processes and coordination of the execution of server patching protocols across hundreds of servers each cycle, aimed at minimizing vulnerabilities.- Ensure coordination with team members and execution of tasks without any gaps for the security incidents being mitigated for the shift operation.- Prepare "brownbag sessions" for taking the team's competence to another level, with particular emphasis on the effectiveness of the vulnerability patching tool and operational efficiency.- Develop and maintain comprehensive knowledge bases that ensure the team has an essential source of reference and a guideline for the development of skills.

- Working as an IT Analyst in the Attack Surface Management team, responsible for enterprise vulnerability management and change management to enhance system security.- Act in an interim liaison leadership role overseeing the change management processes and coordination of the execution of server patching protocols across hundreds of servers each cycle, aimed at minimizing vulnerabilities.- Ensure coordination with team members and execution of tasks without any gaps for the security incidents being mitigated for the shift operation.- Prepare "brownbag sessions" for taking the team's competence to another level, with particular emphasis on the effectiveness of the vulnerability patching tool and operational efficiency.- Develop and maintain comprehensive knowledge bases that ensure the team has an essential source of reference and a guideline for the development of skills.

Alabang Town Center

- Specialized in comprehensive technical support for both hardware and software, servicing a client base with diversified technological needs from company to company.- Implementation of resilient endpoint: ensuring smooth deployment of security patches and updates to the endpoints with due care not to leave them vulnerable.- Full-on vulnerability assessments will take place, and remediation activities will follow if needed, while respecting the integrity of the clients' IT infrastructures and firm information security.- Experience leading testing and troubleshooting efforts with the appropriate IT group and our clients to ensure the successful implementation of projects and rapid outage resolution.- Demonstrated capability to manage and execute tasks of IT Operations efficiently, ensuring the obtained service levels are the optimum and clients' satisfaction.- Proven track record of success in establishing good relations with clients and internal teams to ensure effective communication and success of the project.