Dan Kraus Email & Phone Number

Boston, Massachusetts

Boston, Massachusetts

Orlando, Florida

-Responsible for managing and developing salary leaders in conjunction with leading an hourly team -Consistently achieved established guest and team member satisfaction levels -Established effective cross-departmental relationships to achieve organizational goals and financial objectives -Relief Attractions Duty Manager, responsible for overseeing.

Orlando, Florida

-Managed a diversified team of 120 hourly team members consisting of attendants, trainers, and team leaders-Maintained attraction show quality and guest service standards-Managed attraction downtimes & escalated guest situations-Held team members accountable to abiding by all company/department policies & procedures in regards to safety, efficiency, show.

Orlando, Florida

-Oversaw the front entry experience for all park guests at both Universal Studios and Islands of Adventure-Assisted with identifying and capturing fraudulent tickets in an effort to mitigate company loss while maintaining product integrity-Successfully led the front entry team for multiple marquee events including Halloween Horror Nights, Grad.

Orlando, Florida

-Oversaw the daily operation of various rides throughout Universal’s Islands of Adventure-Managed daily attraction budget – adjusted labor based on park attendance/attraction penetration -Oversaw attraction cleanliness, show quality, efficiency, and safety -Provided coaching and feedback on employee job performance-Assisted with the development of front.

Orlando, Florida

-Proficiently operated multiple attractions across Islands of Adventure while maintaining operational efficiency, guest service, safety and cleanliness standards-Wizarding World of Harry Potter opening team

Ocoee/Winter Garden, FL

-Responsible for bagging groceries, stocking shelves, and front end cleanliness-Assisted with the on-boarding and training of new associates