David L. Email & Phone Number

Chigwell, Gb

London, England, United Kingdom

London, England, United Kingdom

- Played a role in a nationwide project to upgrade and replace equipment and desktops across the UK.- Manually registering devices to Microsoft Intune with Windows Autopilot- Configuring deployment profiles to ensure the correct setup- Resolved diverse IT issues, minimizing downtime and maximising user productivity.- Managed user accounts and permissions through Active Directory, Exchange Online and 365 Admin ensuring secure access.- Oversaw maintenance of Zoom and Teams conference rooms, ensuring optimal functionality.- Provided technical support, troubleshooting hardware and software challenges.- Implemented solutions to optimize system performance and enhance desktop operations.- Collaborated with cross-functional teams to streamline IT processes and improve end-user experience.- Demonstrated strong communication skills in addressing and resolving user queries promptly.- Contributed to a positive team environment through effective collaboration and knowledge sharing.

Co-ordination of rapid and appropriate responses/resolution to incidents and requests from end users on all hardware and software support calls and emails;- Providing application support for key business applications- Installation and configuration of desktop / laptop computers- Provide desktop support and relocation- Setting up of server rooms, installing switches, firewalls and wireless points- Setting up and managing user accounts- Liaising with other companies to solve issues from end user- Using and developing my skills within Microsoft Azure, Citrix, VMware, Meraki Wifi Structure and Office 365, as well as remote desktop software. - Safeguarding the security and confidentiality of customer data.

London

- Assisting customers with their purchases, providing product recommendations, and answering any queries they may have.- Ensuring that the store is always clean, tidy, and well-presented to create a welcoming shopping environment for customers.- Processing transactions accurately and efficiently, including handling cash and card payments, and following company procedures.- Monitoring and replenishing stock levels to ensure that popular products are always available for customers to purchase.- Contributing to the achievement of store sales targets by actively promoting special offers and discounts to customers.- Collaborating with team members to maintain a positive and productive work environment, including supporting colleagues with their duties when required.- Upholding the company's standards for customer service and ethical business practices, while promoting a positive image of the brand.

Essex, England, United Kingdom

- Actively searching for new job opportunities from potential and existing companies, and matching suitable candidates to relevant positions.- Reviewing and evaluating numerous CVs to identify qualified candidates for available job positions.- Maintaining and updating the company database with accurate candidate and job information, ensuring that other consultants have access to the most up-to-date records and open positions are appropriately tracked.- Conducting both telephone and Zoom interviews with candidates to assess their suitability for specific job roles.- Ensuring that candidates provide necessary and up-to-date documentation in compliance with legal requirements.

- Performed basic and extensive troubleshooting and diagnosis for all issues using technical resources and monitoring tools at hand.- Accurate and relevant logging of customers issues.- Keeping inventory data up to date and making sure stock is replenished.- Prioritising repairs accordingly and completing on time.- Repairs included MacBooks, iPads, iPhones, iWatches, Windows and Linux systems, Motherboard Diagnosis and more.