David Bartholomew Email & Phone Number

Website Production Manager, Network Administrator, Help Desk Support Specialist with many years experience supporting, building and maintaining client relations• Problem solver for web, hardware, and software issues• Translator of “geek-speak” to layman’s language• Client issue resolver• Effective communicator and trainer• A self-driven individual who is a fast learner and a strong collaborator• Microsoft Office Suite expert• Google Workspace Administrator

Listed skills include Windows Server, Requirements Analysis, Windows Xp, Networking, and 31 others.

• 

  Production Director

  Cazarin Interactive

  Jan 2014 - Present - Maple Grove, Mn

  * I am the "Go-to-Guy"* Manage the production team of Developers and Designers, and all internal IT needs* Provide all tiers of desktop and software support by identifying, analyzing, and solving reported issues. Issues include: website performance, updates, email delivery, spam issues, and setting up desktops, laptops and mobile devices* Track activity, action and time within proprietary tracking solution.* Recommend strategies, policies, and procedures by identifying issues, anticipating requirements, evaluating trends, and organization outcomes. * Research, recommend, purchase, install/deploy, and maintain all company software and tehcnical hardware.* Administer VOIP system (Zoom, formerly JIVE and Vonage for Business).* Manage Windows Network; Active Directory, software, and hardware: Windows Servers, Windows 10/11 PCs, also maintain and support Windows 2012/2016 web servers, and NGenix and CentOS web servers. * Train and support employees on most internal applications and systems, including: desktop, MS Office, WordPress, proprietary ticketing solution, Citrix ShareFile and RightSignature.* Assist project managers with detailed business analysis and needs analysis for client projects.* Set up website environments and launch development websites to production* Review, recommend, purchase, download and install themes/plugins for WordPress installations.* Apply changes to websites built in HTML, and several CMS platforms: WordPress, ASP.net, DNN, and classic ASP.* Onboard/offboard domains: purchase domain registry, maintain DNS zones, purchase and maintain SSL, manage email domains* Provide support to clients by creating detailed documentation and administering training sessions.* Provide all tiers of client support by identifying, analyzing, and solving reported issues for all hosted products.* Completed migration of 400+ websites, 200 hosted email domains, 200+ hosted DNS zones within a four month period; and Windows 10 conversion from Windows 7.