Dynamic and customer-focused, I am an experienced leader with expertise managing retail operations and supportive services. My track record of successes demonstrates my ability to improve processes, contain costs, and increase profits. In my current role, I lead a team of 85+ to manage district operations for a global high-tech inventory and retail merchandising company. As an analytic professional, I am skilled at creating and implementing strategic financial and sales plans that accurately forecast expenses, optimize business opportunities, and deliver innovative solutions. As a result of my recent efforts, I successfully decreased time spent on inventory projects 30% and increased the gross margin 12.5% through implementing new training and accounting processes that improved efficiency and accuracy.I am a collaborative leader focused on building top-performing teams of up to 150 professionals distributed across multiple locations with demonstrated success increasing employee retention. In my current position, my team ranked first in our region and in the top 15 world-wide for district performance due to the comprehensive team training program I implemented. I’ve also improved employee retention 60% by effectively intervening during training to resolve issues that arise.As a multilingual communicator, fluent in English, Spanish, and French, I am dedicated to promoting diversity in my teams and cultivating positive cross-cultural customer relationships to drive positive change.
