David Lucey Email & Phone Number

Greenville, South Carolina Area

Greenville, South Carolina Area

I assist clients with day to day continuity of work by providing front line support for several software applications for producing and maintaining construction procurement solutions. Typical daily duties include: troubleshooting software issues and providing in depth training to users on the basic functions of our software, maintaining lines of.

Gloucester, MA

I monitor a series of devices, remotely, to ensure up time and to be the first line response in the case of a device failing. Part of the monitoring process is to examine and infer from incoming data the health of a device and determine its Time to Failure so that I can provide the data to technicians in order to lessen the chance of future failures on.

Greenville, SC

I assist clients with day to day continuity of work by providing front line support for a variety of software applications, hardware failures, network connections and other duties as required. First Call Resolution is my goal but assign matters to other groups as needed in order to assure efficient, quality service to all clients. My main function is to.

Malta, NY

I provide end user support for the site wide migration of over 2700 Windows XP laptops and desktops to Windows 7. This process includes, but is not limited to: ensuring employees local data is backed up to the network, collecting software licenses for installed software, ensuring email data is backed up to the network, collecting and adding asset.

Malta NY

I provide thorough support and problem resolution for customers via telephone and remote access. This includes, but is not limited to, hardware, software, printers, peripherals, wireless modems or other network attached devices. All service is maintained and accessed through the ServiceNOW Incident and Problem Management system. My main function is to.

Troy, NY

I troubleshoot user issues via phone and remote client software. This includes, but is not limited to, hardware, software, printers, peripherals, or other network attached devices. All calls are tracked through Peregrine Service Center. Anything that cannot be resolved within a reasonable time, or will require other support staff, is referred through this.

Albany, NY

Provided technical support for PC issues at Wadsworth Labs as well as remote locations throughout New York State. Support was provided via phone or by direct desk-side assistance. We had to maintain support for systems from Windows 3.1 through Vista, Mac OS9 through Leopard, and Linux Ubuntu. We would set up new users, modify their accounts, delete users.

Schenectady, NY

Troubleshooting user issues via phone and remote client software. Changed user profiles to associate them to different software packages and grant access rights to data repositories within Active Directory. Remote attended installation of MS Office Suite, company specific proprietary software and established database connections for users. When users fail.

Clifton Park, NY

Install, configure, format and troubleshoot PC's, Network Closets, POS Systems and wireless devices for a variety of state agencies and retail concerns. Set-up PC’s at client’s desks, install software required for specific clients, transfer data from old PC’s to new PC’s, fielded client specific questions regarding installs and upgrades, attached to and.

Education record

Partial Certificate, Graphic Design

Activities and Societies: Focused Study on the elements of Graphic Design and Media Arts