David Mcaninch Email and Phone Number

I ensure companies remain secure from cyber threats by helping them manage and maintain their Security Information and Event Management (SIEM) system, providing continuous monitoring, analysis, and defense against potential vulnerabilities and attacks.

Working as single point of customer contact for technical and support issues, facilitating cross-functional solutions to issues. Deliveres post-sales support and solutions to the LogRhythm customer base while serving as an advocate for customer needs. Resolves post-sales technical customer inquiries via phone and electronic means, as well as non-technical questions regarding the use of and troubleshooting for LogRhythm software. Drives resolution of technical support issues, including personally handling and providing technical guidance to internal teams. Maintained comprehensive technical knowledge of all relevant product customizations in use at customer sites. Proactively monitors and updates customers regarding technical needs/issues/opportunities.Knowledge processes included Windows SQL Server 2003/2008 installation, integration and configuration, logging systems (i.e., Syslog, Windows Event Log), Windows Server 2008 and 2012, Windows AD Domain security and audit policies, and Security Information/Event Management.

As a Tier II CDN NOC Tech I work side by side with tier I and III to provide uninterrupted support of all applications and hardware on Level 3 Communications’ CDN-MNOC. I also help coordinate global change requests with remote datacenters, create on-the-fly triage documentation for newly deployed properties and gather the appropriate information for issues that require escalations to tier III. Bellow are some of my accomplishments and highlights of my career at Level 3.- Designed and deployed knowledge database to track work done by the team. The data gathered was used to show diagnostic trends and identify issues that could benefit from automation- Proposed and established a standardized handoff system to help in event and shift transitions by tracking critical platforms and allowing the team to have a holistic view of past shifts- Repurposed old HW to design and deploy an alarm system that correlates live issues with regional metro data, thus allowing for large outages of regions to be identified fast and accurately- Authored shell and PHP scripts to help automate time consuming yet redundant tasks, establish standardized documentation methods, track work, and reduce human error outages

In addition to fostering a healthy student community my duties included developing monthly educational programs that provided students with information on health, careers, and community involvement. I enforced university policies to ensure safety and wellbeing of the student population. In my senior year my 800 player dodgeball game won a national award from the collegiate organization NACURH.While serving as a resident assistant I was recognized for the following- Created and presided as president of the UNL Dodgeball Challenge Committee, efforts were recognized through 4 university awards and a national award- Recognized by the university for setting student attendance records for RA sponsored events- Recognized by UNL for having university returning resident retention rate of 84%- Raised over $11,000 for multiple organizations including The Children’s Hospital – Omaha, The USMC Toys for Tots Christmas charity, and The American Cancer Society’s Relay for Life event.Resident Assistant