During my time at Red Hat, I have been involved with sales enablement and business development programs and projects that span our Global Learning Services department.As a member of the Global Business Development team, I have worked with our Red Hat Training and Certification sales reps, Leadership Team, Training Partners, IBM Synergy, and other cross functional departments to help promote and elevate Red Hat Training and Certification.I have had many areas of focus that have included expanding those same goals with the broader Red Hat organization, IBM, and our Community Learning Partners, while also heading up various strategic projects.Currently, my role has shifted to focus solely on Go To Market programs and projects with our Global Training Partners and Strategic Alliances. I have a focus on ensuring customer adoption and success through training and certification by helping our partners reach as much of our customer base as possible. I have also joined Red Hat's Cloud Services strategy team to help drive our training and certification onto various marketplaces like AWS Marketplace and Microsoft Azure Marketplace. As Red Hat continues to grow and evolve, I will be responsible for exploring new opportunities to reach as many Red Hat learners as possible.Red Hat's success depends upon our customers' success, so I am proud to help support those efforts.

As a Sales Enablement Director, it is my primary responsibility to help our sales team succeed and grow. The core requirements of my job are to help new Account Managers and Account Executives with their initial on-boarding, provide ongoing training to our sales team as we develop new software, create useful tools and collateral to help make selling easier, and to provide a bridge with communication to other departments that help support the team.Training and continued growth are two of the weakest points with far too many sales organizations, so it is crucial to provide multiple paths to help each salesperson reach their full potential.I use my background as a creative, disciplined, and successful sales contributor/leader to help coach and challenge our sales team to go beyond what they have always done.In order to develop a systematic strategy for repeatable success, I find the following tweaks to common phrases to be imperative -"That would never work"...unless I had a well thought out plan for execution. All too often, poor execution can give a great strategy a negative result. "This is how I have always done it"...but I am open to new ideas to help me grow. In order to continue to succeed, you must constantly challenge yourself to think outside the box and push yourself beyond the norm.My ultimate goal is for success to be the rule, not the exception.

My main focus was increasing revenue and expanding LMI product portfolio into an existing book of business.This was achieved by prospecting within my accounts and using a consultative style to help uncover pains and link them to a solution LMI could provide.In my short time with LMI, I was able to reach the top 5% of sales reps in my second quarter in the position.On top of my success with sales performance, I was recognized as a winner of a company wide Sandler Training contest that demonstrated my mastery using the concepts within this methodology.

Manage 7 Regional Sales Reps who call into small and medium sized companies and 1 Channel Rep who works with those who resell our training throughout Canada.

Manage 9 Training Advisors, 1 Inside National Account Manager and 1 Inside Channel Account Manager who cover Western Canada.

Manage 10 Training Advisors, 2 Inside National Account Managers and 1 Inside Channel Account Manager who cover Central Canada.

Manage 15 Training Advisors and 1 Assistant Manager who cover New York, Massachusetts, Connecticut, Vermont and Rhode Island.

Manage 7 Outbound Training Advisors while carrying a personal sales quotaCoach and mentor Training Advisors through call review, one on ones and prompt feedback on areas of strength and opportunities for improvementWork directly with Field Sales Leaders and Account Managers/Executives to increase FSS and pack purchases as well as improve team relations for strategic planning/account growth Lead an initiative working with Senior Sales Management to GTR more outbound classes throughout CanadaCommunicate extensively with marketing, accounting, sales support and other essential divisions, including Senior US Sales Management, to help improve overall customer and employee satisfaction and performanceAttended classes to help prepare myself for a management position - Moving From an Operational Manager to a Strategic Leader - Coaching and Mentoring Team MembersActively work together with Outbound Sales Director to learn more about essential management topics including forecasting, performance management, commission planning, onboarding new employees, interviewing, communicating up to Executive Level Management and other essential management areas

Maintained customer satisfaction through swift and constant communication about training, new promotions and market trendsPromoted team work between TAM, NAM and on-site representatives in order to close business where OE sales might not be the best fitAssisted in session consolidation to help keep revenue into current month and maintain customer approvalProspected for new business using proven Aslan techniquesGenerated custom training plans for both commercial and government customers depending upon their needs and purchasing guidelinesHelped develop new hires by participating in mentor program and shark and prospective candidate observationsLead team in % to goal for 2013 and exceeded goal in 2012Consistently exceeded monthly VCL goalDeveloped and presented a workshop with how to increase your VCL goals to current teamMaintained high daily activity levels in order to grow business for assigned territories

Managed supply chain information of spare parts planning for North American operations within an Oracle based systemCoordinated quotes and RFPs for internal field sales as well as external customersOrganized emergency procedures in order to supply customers with time-sensitive deliveries from external distributorsMaintained customer relations via constant communication with buyers, carriers and sales concerning supply chain logistics and delivery, tracking and confirmationExceeded customer satisfaction goals by multitasking and prioritizing orders and RFPs to get emergency and standard orders/quotes shipped/completed in a timely mannerCorrespond with presales, technical support and logistic teams to produce cost-effective solutions that best suit customer needs and deadlines

Contacted HR and met with Managers to assist in the recruitment of potential candidates for hireProspected for new business as well as maintained excellent customer service with existing clientele Screened candidates via phone and in-person interviews in order to evaluate skills and qualifications against job descriptionNegotiated pay rates with candidates as well as billing rates with clientsWrote and proofread job descriptions to ensure they identify the needs of the current position and returned a quality pool of skilled and qualified candidates for hireAssisted new employees with initial state and federal paperwork (I-9, W-4, etc.) as well as company paperworkOriented new hires on company rules and regulations as well as policies and procedures (Confidentiality Agreements, Safety Procedures, Background Checks, Drug Screenings, Insurance Request Forms, etc.)Collected time sheets, check them for accuracy by confirming with direct managers, and entered time into online payroll systemEncouraged and promoted communication flow between clients and candidates through phone calls and emailKept detailed records and notes through the use of online databases and Outlook calendar

Brought on new accounts through cold calling, networking, face to face meetings, and customer referrals Managed the distribution and scheduling of shipments for local, national and international customersProvided emergency solutions for clients’ immediate logistical problems concerning rerouting, delays, lost shipments and/or unforeseen market shiftsDeveloped logistical solutions through constant communication with warehouse shipping and supply chain managersAssisted with RFPs and negotiated pricing with carriers and clientsWorked closely with shippers, consignees and carriers to ensure on-time pickup and delivery of goodsResolved billing issues with nonpayment and late payment

Supervised a fundraising staff of student callers who generated $1,000,000 in yearly pledge donations Managed staff schedules and kept detailed records of daily employee productivityTrained new hires and supervisors in proper calling and supervising techniquesEntered new employees into online HR/Payroll System Assisted new employees with initial state and federal paperwork (I-9, W-4, etc.)Created scripts and strategies to maximize caller efficiencyInterviewed potential hires and evaluated their skills against job requirementsMaintained positive customer service through professional and prompt email and phone communication with donors and employees