Dawn Graham Email & Phone Number

Chicago, Illinois, United States

Deliver exceptional customer support to clients and senior leadership, ensuring their needs are met promptly and effectively.Proactively generate quotes for upcoming renewals, offering insights into renewals opportunities to enhance client engagement and retention. Manage the entire OEM renewal transaction lifecycle, from quote to cash, by identifying account requests and coordinating internal support team resources to guarantee customer satisfaction.Independently collaborate with… Show more Deliver exceptional customer support to clients and senior leadership, ensuring their needs are met promptly and effectively.Proactively generate quotes for upcoming renewals, offering insights into renewals opportunities to enhance client engagement and retention. Manage the entire OEM renewal transaction lifecycle, from quote to cash, by identifying account requests and coordinating internal support team resources to guarantee customer satisfaction.Independently collaborate with vendors to address questions and issues, providing timely solutions. Assist in structuring deals alongside senior leadership, preparing customer pricing and proposals for renewals.Cultivate vendor relationships to enhance communication, secure increased discounts, and expedite registration and special pricing requests.Offer value-added services to maintenance customers, including serial number swaps, site changes, maintenance schedules, and contract reports.Communicate the features and benefits of OEM contracts to clients and address any questions or concerns.Contribute to the training and onboarding of new team members, sharing insights and best practices to facilitate their integration into the team.Consistently meet/exceed deadlines and performance metrics Show less

Boston, Massachusetts, United States

Drive maintenance renewals to meet revenue goals and partner metric objectives, ensuring the sustained growth and success of the organization.Cultivate and sustain relationships with regional account executives to facilitate on-time renewals and optimize revenue generation.Supervise the daily activities of six renewal representatives, directing their efforts to effectively drive third-party renewals and subscriptions, thereby maximizing revenue opportunities.Develop comprehensive… Show more Drive maintenance renewals to meet revenue goals and partner metric objectives, ensuring the sustained growth and success of the organization.Cultivate and sustain relationships with regional account executives to facilitate on-time renewals and optimize revenue generation.Supervise the daily activities of six renewal representatives, directing their efforts to effectively drive third-party renewals and subscriptions, thereby maximizing revenue opportunities.Develop comprehensive expertise in manufacturer partner renewal processes, enabling efficient management and execution of renewal strategies.Foster positive relationships with third-party manufacturer renewal staff and executives, fostering collaboration and ensuring smooth renewal processes.Collaborate closely with NWN Account Executives to ensure timely renewals, enhance revenue retention, and maximize profitability for the organization.Coordinate renewal opportunities with NWN vendors, working closely to gather, refine, and present customer-facing quotes that meet the needs and expectations of our clients.Collaborate seamlessly with Account Executives and directly engage with NWN clients throughout the entire process from quote to cash, ensuring a smooth and efficient experience for all parties involved.Consistently deliver on-time results, aligning with contract expirations and meeting deadlines with precision and reliability.Serve as a vital liaison between end-users and our vendors, actively seeking and implementing optimal solutions to issues while nurturing strong business relationships with both clients and vendors.Responsively handle and address customer inquiries with efficiency and thoroughness, demonstrating a commitment to exceptional customer service. Initiate support cases on behalf of customers when needed.Provide invaluable sales support to a team comprising 10 sales executives and 1 VP of Sales, assisting in various capacities to drive success and achieve organizational objectives. Show less