Enterprise Cloud Admin (Vmware)
Current- Successful administration and maintenance of Cloud provider's enterprise level virtualization infrastructure of ~10 Vcenters, ~5000 ESXi hosts, backed by vMware (monitoring, evaluating system utilization, managing VMs and resources)- Troubleshooting various complex and problematic (infrastructure, performance, user apps, etc. ) cases gathering and analyzing data from logs \ vSphere \ VROPS \ Log Insight- Solving up to 100 cases per month, delivering OLA/SLA of about 96.5% and 98% respectively - Solving (or implementing workarounds for) various complex vCenter \ vCloud \ VCDA issues within strict deadlines- Work on day-to-day tasks (customizing VMs, creating resource pools, migrating VMs between hosts \ clusters \ DCs using both vMotion and VCDA, etc.)- Addressing emerging infrastructure level (utilization \ SDRS \ Datastore) issues- Performing capacity analysis of existing physical production environment using VROPS- Creating custom automation PowerShell scripts- Working with Terraform- Media library (created and updated VM \ vApp templates \ images) management- Managing backup processes using Veeam Backup and Replication- Administering an S3 storage solution, solving user issues- Working with several enterprise ticketing systems on multiple incidents \ requests- Cooperating with other teams on solving issues and escalating to Vendor or Senior teams if necessary- Continuous improvement of existing work processes- Updating KB with new articles\best practices- Provision of technical support for staff from other departments on demand- Maintaining excellent rapport with fellow colleagues, vendors and end customers