Dmitry S. Email & Phone Number

Poland

- Promoted Ansart B.V. across Eastern Europe by identifying new business opportunities and networking, driving product enhancements through thorough market research and customer feedback.- Advocated for the installation of Ansart systems at regional airports, collaborating with air navigation service providers and airport authorities to enhance aviation safety and situational awareness.- Provided expert consultations on aircraft purchases and market insights, while testing innovative products for market fit.

Russia

- Managed off-market aircraft sales and acquisitions, coordinated charter flights, and developed strategic sales initiatives to acquire high-value clients for EastUnion.- Negotiated customized aircraft solutions and coordinated special requests, while promoting TEXTRON AVIATION and Bell helicopters across CIS countries.- Conducted market research, executed KYC procedures, and used Salesforce to nurture leads, convert them into opportunities, and track interactions throughout the sales pipeline.

Russia

- Managed coordination with internal and external stakeholders, including ground handlers and customs officials, to ensure seamless cargo operations.- Oversaw real-time tracking and detailed record-keeping to enhance shipment visibility and compliance with international aviation regulations, achieving a 95% on-time delivery rate.- Streamlined operations by addressing issues promptly, maintaining efficiency, and ensuring all documentation and customs clearances were in order, leading to increased customer satisfaction.

Ireland

− Collaborated with airport authorities, ground handling agencies and other stakeholders to ensure smooth airport operations, seamless coordination and communication.− Optimized and improved ground operations, resulting in reduction in turnaround times and improved on-time performance.− Ensured strict adherence to aviation regulations and standards, safety protocols, leading to a 100% compliance rate and achieving zero safety violations during my tenure.− Managed operational disruptions, including weather-related delays and technical issues, minimizing impact on passengers and operations, and reducing costs of irregularities.− Introduced special measures and additional controls that improved ground service on-time performance.- Managed negotiations with various airport vendors and service providers, such as ground handling agencies, fueling companies, and catering services, to secure favorable contract terms that aligned with the airport’s operational needs and budget.- Led the process of renewing existing contracts, ensuring terms were updated to reflect current operational demands and industry standards. Managed amendments to contracts as needed, responding to changing requirements or resolving disputes.- Negotiated and established SLAs with service providers to ensure consistent and high-quality service delivery.

Belarus

− Oversaw the station's customer service delivery and performed daily performance audits, ensuring team adherence to established service standards and maintaining a consistent quality of customer service.− Engaged with team members to enhance their skills in operational decision-making, critical thinking, and problem-solving, while providing comprehensive training and support to improve readiness for operational challenges.− Led and developed a team, fostering a culture of continuous improvement and operational excellence, and conducted training and performance evaluations to maintain high productivity and strict compliance with airline safety and security regulations.− Assigned appropriate team members to critical tasks and ensured the availability and maintenance of necessary equipment, optimizing the use of airport and airline resources to enhance operational efficiency and support uninterrupted station operations, thereby reducing ground service costs by 15%.− Monitored key performance indicators (KPIs), identified and removed operational barriers, and facilitated cross-functional coordination among various departments, leading to continuous improvements in operational performance and enhanced team efficiency and effectiveness during turns.− Managed daily operations and team interactions at check-in counters, departure gates, and ramps during peak passenger times, ensuring smooth workflow and efficient service as part of the Station leadership team.− Modeled and enforced company values and policy across all levels of operations, setting high standards for conduct and professionalism that all team members were encouraged to follow.- Collaborated with legal teams to review contract terms, ensuring all agreements met regulatory compliance and protected the airport's interests.

Belarus

− Issued tickets, managed bookings, checked-in and boarded hundreds of passengers daily using GDS and DCS, verifying travel documents, ensuring accuracy and efficiency.− Rebooked passengers and provided timely information and support during flight disruptions, including delays and cancellations, to minimize inconvenience and stress for travelers.− Addressed passenger inquiries and concerns, resolved passenger conflicts and complaints promptly and effectively, maintaining a calm and professional demeanor, resulting in a significant increase in positive feedback and customer satisfaction.− Worked closely with airport and airline staff, ensuring seamless coordination and communication to minimize the possibility of flight delays and maintain a high level of on-time performance.

Belarus

− Managed the flow of air traffic in accordance with the operational plan, reducing delays and optimizing airspace utilization working closely with other air traffic controllers within the duty shift.− Handled emergency situations, including in-flight medical emergencies and technical failures, ensuring safe and swift resolution by making quick decisions within limited time. − Maintained strict adherence to international and national aviation regulations and standards, providing a 100% compliance rate.− Managed a high volume of air traffic during peak times and adverse weather, demonstrating multitasking and decision-making skills providing the highest level of safety.- Participated in the training of new air traffic controllers by providing hands-on guidance and mentoring to ensure their proficiency in managing air traffic safely and efficiently− Regularly checked NOTAMs and airspace restrictions, analyzed weather situation, to stay informed of any changes or hazards in the airspace, ensuring all necessary information was relayed to pilots.− Coordinated and amended flight plans, ensuring they met regulatory and operational requirements.

Professional Diploma In Project Management

Master'S Degree In Air Transport Management

Bachelor'S Degree In Air Transport Management And Operations

College-Level Certificate In Finance