Managing an internal tem of software developers responsible for the development and support of applications used to automate business processes. The team supports commercial applications such as Salesforce.com and SharePoint as well as a suite of internally developed tools

Project Manager responsible for internal IT projects such as SharePoint rollout and conversion of Automation tools from vb to C#.Net

Led global IT team of 3 direct reports and 7 additional individuals located across international offices delivering support to over 300 worldwide employees across 20 offices. Provided network services, help desk / data center operations, application development and general support including CRM Business Analysis and Sarbanes-Oxley management.• Developed corporate Sarbanes-Oxley IT compliance program as a deliverable of the SOX Steering Committee. Created policies, delivered controls documentation, tested SOX controls and coordinated external auditor activities. • Automated renewal quotes, reducing processing time 75%, by linking Microsoft Office products to CRM system.• Identified strategic IT plans with Senior Management to meet short and long term corporate objectives and initiatives.• Managed $2M budget including authorizing spending requests and contract approvals for vendors / outside service providers.

Provided guidance to over 15 employees tasked with delivering IT support to worldwide employees as well as technical services to external business customers. Managed activities associated with technical support, product distribution and licensing. • Outsourced software manufacturing and distribution resulting in $1M savings, reducing internal costs by more than 15% and improving delivery time by 50%.• Established first technical team dedicated to supporting external customers allowing sales office staff to focus on sales activities. Increased customer satisfaction and pre-sales productivity.• Reengineered processes across departments by implementing and providing ongoing management / support for global CRM software, creating a worldwide database of customer information and establishing a foundation for other improvements.• Reduced turnaround time of license key distribution system from 24 hours to 1 hour by implementing database design, new tools and streamlining processes.

Held positions of Application Engineer, Test Manager, Director of QA and Customer Support, and Vice-President of QA and Customer Services. During this period the company grew from approximately 100 to 3000 employees.Department functions included: Product QA, Customer Technical Support, Customer Training, and Professional Services in North America and Europe.