Dawn Mccullough

Dawn Mccullough Email and Phone Number

T-Mobile | Senior Trainer @ T-Mobile
bellevue, washington, united states
Dawn Mccullough's Location
Colorado Springs, Colorado, United States, United States
About Dawn Mccullough

"I always did something I was a little not ready to do. I think that's how you grow." -Marissa MayerI like to create paths that allow me to grow and learn to be a better version of myself as an individual and employee. I am motivated by the success of those that I work with each day, putting work into others and seeing there achievements pushes me to be a stronger version of myself for them. I am proficient in creating reports and data entry in excel, putting together presentations, and data analysis. I am self driven to consistently evaluate what is working, what is not, and course correcting from there to consistently improve. I helped T-Mobile convert to Team of Experts, an all inclusive customer service experience that requires no transfers. I have been a top performing Coach since the switch the last three years.

Dawn Mccullough's Current Company Details
T-Mobile

T-Mobile

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T-Mobile | Senior Trainer
bellevue, washington, united states
Website:
tmobile.com
Employees:
77533
Dawn Mccullough Work Experience Details
  • T-Mobile
    Senior Trainer
    T-Mobile Jan 2024 - Present
  • T-Mobile
    Team Of Experts, Coach
    T-Mobile Aug 2016 - Jan 2024
    Colorado Springs, Colorado, United States
    I work with a community of 40 representatives and 4 coaches that run the day to day customer service experiences for T-Mobile. We analyze data that overcomes obstacles and helps drive a profit and loss margin that we have to maintain as a small business. I manage credits and adjustments, customer retention, profit additions such as add a lines and features, and call resolution time. Top performing coach the last three years.
  • T-Mobile
    Tops | Sr. Experience Champion
    T-Mobile Feb 2022 - Jan 2023
    Colorado Springs, Colorado, United States
  • T-Mobile
    Technical Specialist Coach
    T-Mobile Jun 2013 - Aug 2016
    Colorado Springs, Colorado, United States
    Managing a team of 15 technical care specialists along with a Senior. Tasks included weekly coachings and trainings to maintain customer service experiences and resolving customer problems with their devices.
  • T-Mobile
    Technical Support Specialist
    T-Mobile Oct 2012 - May 2013
    Colorado Springs, Colorado, United States

Dawn Mccullough Education Details

Frequently Asked Questions about Dawn Mccullough

What company does Dawn Mccullough work for?

Dawn Mccullough works for T-Mobile

What is Dawn Mccullough's role at the current company?

Dawn Mccullough's current role is T-Mobile | Senior Trainer.

What schools did Dawn Mccullough attend?

Dawn Mccullough attended University Of Arizona Global Campus, University Of Northern Colorado, University Of Colorado Colorado Springs.

Who are Dawn Mccullough's colleagues?

Dawn Mccullough's colleagues are Jamarkas Knight, Santosh Reddy, Kyle Smith, Marco Lopena, Uche Okolie, Sheryl Rossi, Charlene Castillo.

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