● Analyze customer applications and to help integrate them into the Application Performance Monitoring platform● Give custom presentations and trainings in French and English to customers and colleagues● Find solutions for the unique needs of each customer● Development of integrations for third-party solutions like Kong API Gateway● Coordinate with Development and Support to resolve customer issues

● Product expert in enterprise security compliance and vulnerability management● Advocate for large enterprise customers in product direction● Troubleshoot and patch customer issues across multiple products and platforms● Develop enhancements for large enterprise customers● Train employees, customers and partners on product features● Train and mentor employees on technical and professional needs● Create product demo videos and provide voice over for other's videos● Accompany sales on visits with prospects \to perform demos and provide technical backup● Liaison with OEM provider

Through 2003 held an architect role for six months on a team that was evaluating several important technologies for integration, including server-side reporting, remediation (automating patch delivery and other workarounds for vulnerabilities), helpdesk integration. In 2004 I established a new sustaining team responsible for working with technical support group to troubleshoot and resolve escalated problems with released versions of large enterprise security products.In June 2005 transfered to France to improve sustaining turnaround for European customers. Later as more and more engineering moved from Utah to India, also provided a bridge between US support and India engineering whose time zones only barely overlapped so that support could get same-day answers. Visited customers to resolve particularly difficult technical problems (and in some cases to repair customer relations) as well as to run beta tests of upcoming versions of the product line. Provided training to European SEs.

Provided inbound product management for the team that produced periodic security updates and policies for multiple products. Provided customer role in XP process by writing, prioritizing and validating requirements. Provided competitive analysis based on market research and visits with large customer. Provided training to SEs and Support. Made presentations at Symantec's internal World Wide Sales Conference and external enterprise user group SecureXchange. Worked with a group of engineers to become the first employees at Symantec to receive CISSP certification and went on to train several others to prepare for the certification exam.

After Axent was acquired by Symantec, I continued working on the same product with very similar responsibilities.

Worked on an effort to stabilize an enterprise security product on NetWare 3.x, then helped to port it to NetWare/NDS, Windows 2000 and Linux. Also designed and developed key functionality in the core product as well as in its security modules.

Worked on the development team of the product I had been supporting. Helped a variety of projects, including internationalization, handling of non-standard bibliographical information, and post-release bug fixes.

Responsible for providing technical training and support of a large client-server library database software package to foreign offices and distributors.