Diana Reveri Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• Lead sales across three departments, enabling a 51% increase in sales in first four months on the job
• Provide ongoing training and coaching for over 70 associate and supervisor-level colleagues, with a focus on key topics: ownership, professional development, upselling, customer support, gathering product feedback
• Deliver daily in-person presentations on sales results and product priorities

Boston, Massachusetts

• Managed a $5 million department; cultivated an environment of product ownership from the associate level up and empowered team to provide exceptional support and product knowledge to all customers
• Assessed weekly business trends and developed strategies to target key underperforming products, increasing sales by up to 50% WoW and outperforming sales goals by 10% to bonus 5 out of 8 months
• Developed two department supervisors in key commercial competencies and saw both promoted
• Project managed schedules and key responsibilities for 70 associates and 8 managers

Boston, Massachusetts

• Served as product expert for a team of 70 associates and 12 managers, educating team on key product details and synthesizing customer feedback for district leadership
• Conducted weekly analysis on business and sales trends to identify opportunities to improve team results
• Collaborated with the Visual Merchandising team to evaluate and improve product placement, enabling department to surpass LY results

Durham, North Carolina

• As a result of exemplary performance as Sales Associate, promoted after two months to join Manager In Training program and become Supervisor & Hiring Manager for entire Home Department
• Led the hiring and onboarding process for 15+ associates; established training goals and checklist for consistency across managers
• Facilitated daily product education and professional development meetings for over 40 associates

New York, NY

• Promoted after one year to act as secondary lead for a team of five specialists supporting students embarking upon international high school exchanges
• Led multiple virtual and in-person trainings for over 100 volunteers, staff, and program participants
• Project managed team workload and led weekly check-ins to redistribute tasks as needed

New York, New York

• Managed a caseload of 50+ student clients and 60+ domestic and international partners at one time, ensuring timely support for all stakeholders; maintained up-to-date and detailed case files and records
• Facilitated conflict resolution and provided coaching for volunteers and international partners in order to preserve host family and student relationships
• Collaborated cross-functionally with travel department, international support staff, and domestic stakeholders to coordinate emergency travel for students

New York City

• Maintained customer/donor database and responded to all incoming customer support inquiries
• Responsible for managing organization’s main website and events pages in Blackbaud using HTML
• Regularly ran analysis and built queries in Salesforce to produce reports on fundraising effectiveness

• Provided customer-facing technical support via phone and email for over 200 clients, addressing issues including product education, troubleshooting, and upselling
• Conducted quality control testing of new online platform for family photo sharing
• Managed maintenance of client database in internal CRM platform

Master Of Arts (Ma), International Affairs, Conflict And Security

Ba, Arabic Language, Literature And Culture

Ba, History