Visual Merchandising Lead, Operations Manager, Senior Education Manager
Sephora Inside Jcpenney
Middletown, New York, United States
Delivered highly individualized Customer service through consultations and product education.Built brand loyalty by providing product information, service benefits and purchase processing.Lead the planning and execution of Sephora visual presentations at store level utilizing best practices, corporate provided plan-o-grams and merchandising guidelines. Exceeded monthly accuracy deadlines of return-to-vendor and mark-out-of-stock assignments.Executed monthly visual merchandising overhaul assignments of windows, towers, end-caps and tables.Executed all visual changes of individual brand gondolas within the assigned areas. Frequent and thorough communication between upper-level members of Management and individual brand Representatives.Created streamlined communication tools for Product Consultants utilizing sales data and staffing needs.Created onboarding procedures and training support in product knowledge, artistry and client service skills to a team of 12+ Product Consultants. Coordinated monthly education visits from LVMH, the Sephora parent company.