Michaela Mclaughlin Email & Phone Number

Boston, Massachusetts

• Manage key customer relationships day-to-day, interfacing with sales and marketing teams at some of the largest fashion, sports, footwear, and grocery brands in the US and Canada
• Lead new client on-boarding process and guide existing clients through new product features
• Collaborate with product management and engineering teams to conceptualize new site features to meet client needs; utilize JIRA/ Confluence for project management, site improvement, and issue resolution tracking
• Deliver regular data-driven program recap reports to clients

Burlington, Massachusetts

• Promoted to manage a $5M department and team of 13 salespeople and 2 assistant sales managers.
• Exceeded volume and productivity goals by developing and executing an effective business plan; increased department sales by $600k.
• Recognized as #1 sales manager for Q3’16, Q4’16, Q2’17, Q3’17, and Q1’18 for increase in personal and department sales over last year.
• Ranked #1 manager for personal sales in both volume and % over quota achieved
• Selected to represent the Northeast region at the first annual Nordstrom men's summit in NYC
• Implement Nordstrom customer service philosophy, teach selling and relationship building techniques

• Promoted to manage a $2.6M department and team of however many people and 1 assistant sales manager.
• Exceeded volume and productivity goals by developing and executing an effective business plan; increased department sales by $300k.
• Recognized as #1 sales manager for October’15, November ’15, December’15, January’16, March’16

• Promoted to support a $4M department and team of 16 salespeople.
• Drove and maintained an appointment based selling environment
• Partnered with the department manager to exceed department volume and productivity goals
• Recognized as #1 assistant sales manager for Q3’14 and Q4’15 for leading by example in customer relationships and sales per hour

• Executed the company’s first online flash sale by partnering with Hautelook
• Identified new clients through cold calling, mail and e-mail
• Contacted new and existing customers to discuss how their needs could be met with specific products and services