David Wald Email & Phone Number

North Las Vegas, NV, US

Las Vegas, Nevada Area

• Primary Responsibilities:
• Training Technical Service/Product knowledge in classroom, seminar & webinar environments
• Support a student base of 1800 students
• Track student scores/activity in an online LMS
• Running product certification classes
• Building IDPs (Instructional Design Plans)

Las Vegas, Nevada Area

• Primary Responsibilities:
• Managed and motivated a team of 17 employees
• Reviewed employee stats to determine strengths to commend and weaknesses to coach on
• Performed call quality scoring and reviewing with my agents
• Handled management escalations
• Assisted team members with difficult technical issues

• Primary Responsibilities:
• Managed and motivated a team of employees in an outbound call center environment
• Reviewed employee stats to determine strengths to commend and weaknesses to coach on
• Continued to build and maintain the company website and all marketing/product designs
• Was awarded best ad design of 2007 by Chiropractic EconomicsPreviously Held Positions:
• Corporate Web/Graphic Designer

Tampa/St. Petersburg, Florida Area

• Achievements:
• Assisted management with software implementation.
• Learned about and how to fix many electronics.Primary Responsibilities:At Philips & Magnavox, I was responsible with providing advanced instructions and technical resolutions via phone support. Products included.

Tampa/St. Petersburg, Florida Area

• Achievements:
• I learned everything about mobile devices and networks inside-out. (Service Side and Equipment Side)
• I beta tested some of the most widely used Nokia devices ever made to include the Nokia N-Gage, 3600 Series, and 9100 Series.
• I was promoted 6 times based on my skills and ability to learn quickly.Primary Responsibilities:At Nokia, I started out as a basic customer support rep answering simple questions about how to use a cell phone. I was.
• Customer Service Representative
• TTY Operator

Tampa/St. Petersburg, Florida Area

Primary Responsibilities:At AOL, I was responsible with providing advanced instructions and technical resolutions via phone support for AOL internet services and connectivity.